mail order hotline: 0845 070 5588
customer comments
Feedback w/c 7th April 2008
1
I'm in LOVE! No, it’s not chocolate; it’s my new Duo Granada black boots! I have spent all winter looking for a gorgeous pair of boots like this that fit my little ankles and legs, and don't look like wellies. Then lo and...
2
Thank you!!!
I ordered my boots on Friday - and I am wearing them today- Wednesday!! - IN NEW ZEALAND!!!
I have spent the morning raving about my boots and the service - expect a few orders from Wellington in the next few days!!!
3
Oh my, 36 years - and I just got my first high legged boot. Where have you been all my life? It only took 7 days from UK to OZ and I haven’t taken them off yet, thank you so much. I keep getting asked about my lovely boots. I’m looking...
Feedback w/c 3rd March 2008
1
My boots have arrived and they are perfect. They fit exactly as the sales girl in Manchester said they would and her tips for fastening the zip really work. The boots get more and more comfy every time they are worn. Thank you Duo,...
2
First of all, you guys ROCK! You have profoundly changed my fashion life for the better - no really - I never could wear cool boots before because I was once an inch off of standard calf sizes here in the US. Now I have three pairs of Duos, with two...
3
I just bought the Bologna boots and they're amazing! Honestly, Duo is one of the best ideas of the modern age... I cannot believe that I've spent so many shopping hours reduced to tears when I can't zip up ANY boots in the regular shops. ...
4
I visited the Savile Row DUO boutique with intentions of only looking at the range. Not feeling too confident about buying a pair of boots that would fit me anyway, I ended up walking out with not 1 pair but 3 pairs and I wear all of them with the...
Feedback w/c 14th January 2008
1
I am writing to thank your company for one of the best postal shopping services I have ever experienced. The boots arrived the next day, beautifully packaged and they are perfect – a good fit and a delight to wear! Your website is...
2
I just had to let you know how ecstatic I am after receiving my Monaco boots. I nearly cried as I put them on and they fitted like a glove, for as long as I can remember I would have loved to wear a pair of boots but could never find any that fit my...
3
I just wanted to thank you very much for a great service! I visited your Savile Row shop where the staff were very professional and spent a full half-hour helping me to choose the perfect boots. (They even had a chair for my...
4
I wanted to write to say how delighted I have am with your product and service!
This is the first time I have ordered from you, and the first boots I selected didn't quite fit properly. I rang for advice, as suggested in your paperwork, and was...
Feedback w/c 26th December 2007
1
I just had to say how great your staff are at Savile Row - I popped in there for a fitting and they couldn't have been lovelier or more efficient. In about 20 minutes, I'd made my choice from a wide variety, they were ordered and they arrived at my...
2
Once more, I am a very happy girl this Christmas! I discovered Duo last year when my husband treated to me for a lovely pair of boots for my chunky little calves and some killer heels for my equally broad feet; things that I never thought I'd be...
3
My husband and I have just returned to our home in Leicestershire after a trip to Bath for the express purpose of visiting your shop, in the hope of purchasing my Christmas present! I had reserved two pairs of boots and was looking forward to trying...
4
I just wanted to say a huge THANK YOU!!! I absolutely love my new boots which arrived incredibly quickly, and in fact have loved all the other pairs I've bought before too. I wear my two pairs of Malmo boots (black and brown) everyday as they are so...
Feedback w/c 10th December 2007
1
I would like it to be put on record letting you know how splendid I think your company is. I ordered these boots on Thursday evening and received them yesterday morning (Saturday), in Northern Ireland. Expeditious service!! These boots are for a...
2
THANK YOU! Boot shopping was always a frustrating endeavour for me. I have searched every store in the United States for reasonable-priced, well made, and attractive wide-calf boots, but have never been able to find any. I was...
3
I would just like to say a very big thank you to you guys. I recently bought a pair of boots from you and I have to say the service has been fantastic.
I tried on a pair of boot in your Edinburgh fitting room and even though it was terribly...
4
I don't usually do customer reviews but I felt I had to make an exception for DUO. Since the birth of my two kids I’ve gained weight and have found it impossible to find boots on the local high street that fit my calves in my small 37 shoe...
Feedback w/c 19th November 2007
1
Right from my very first contact with DUO I was very impressed. I do not really know Manchester and had to ring the shop to be directed. The sales assistant was extremely helpful and I was actually only a few shops away! When I entered the shop I...
2
The most amazing service! I found out about DUO after a search on the internet to find boots that fit my rather long and skinny legs. I measured and ordered two different pairs ( I just couldn't choose and after wearing welly-like boots it was such...
3
Hi to all at Duo. Thank you for such a wonderful site, top quality service and incredibly beautiful and comfortable boots. I've purchased three pairs of boots in less than four months so I think that speaks for itself. I can now swan about in my Duo...
4
I don't usually think to send feedback but had to make an exception here. A HUGE thank you for a fabulous service. The staff in the London shop are so lovely and the personalised service is brilliant. I am amazed that every customer was treated...
5
I don't usually think to send feedback but had to make an exception here. A HUGE thank you for a fabulous service. The staff in the London shop are so lovely and the personalised service is brilliant. I am amazed that every customer was treated...
Feedback w/c 5th November 2007
1
Just received my first pair of DUO boots, only ordered them on Saturday from the new Manchester store and received them this morning (Tuesday). Fantastic service. Would like to say a big thank you to Jenny who gave me fantastic service. She was a...
2
Yesterday my daughter and I made a journey to your Bath shop for the first time, both of us having wider feet and calves. I also have the added complication of arthritis. We were served by Kate who showed much patience to and froing with boots and...
3
I just wanted to say thank you so much for your fantastic boots and your brilliant service. I can't tell you how hard it is for me to buy boots...having had a serious back injury a few years ago, I have very small calf muscles and cannot wear high...
4
I received my Naples boots last week, and have literally been planning outfits around them ever since. I have been cursed with wide calves, no matter what end of the scale I weigh in at. I have searched high and low for years for attractive,...
Feedback w/c 17th October 2007
1
Hello I just wanted to say Thank you! Thank you! Thank you! for my beautiful comfortable boots which arrived at seven o clock this morning and have not been taken off since.
I have taken my daughter to school in the rain, walked 20 minutes...
2
WOW! I just received my order this morning and I usually hate getting new footwear as I only have a size 2 foot so if I even find aything I'm lucky , but I wanted knee high boots but with small feet and skinny legs I was told to come to you and WOW!...
3
I wish to convey my heartfelt thanks for your splendid effort in finding me the perfect fitting boots. The Penna boots arrived on Saturday morning and to mygreat delight fitted as though they had been tailor made. I am over the moon and have been...
4
Just wanted to send a quick note to say how impressed I am with DUO. It was simple to order the boots, tracking the boots was incredibly helpful, and delivery was exceptionally fast. Opening the package was the best bit though. The boots were...
Feedback w/c 17th September 2007
1
I just wanted to let you know how hugely impressed I am with both your incredible service and the outstanding quality of your products. I am now the proud owner of a pair of Duo boots and I absolutely love them. I have told all my friends...
2
My boots arrived this morning and yes they are every thing I wanted and more. I love them and they are a perfect fit. Thank you. I really appreciated your excellent customer service, fast responses to my emails and the fast despatch of my new boots....
3
I need to mention that I am utterly addicted to your boots and now I can't buy any other brand. It isn't so much the fit that is wonderful (though that of course is good too) as the craftsmanship - they are so well-made, unlike most of the other...
4
Just to say thank you! I feel like a small child in a sweet shop with so many gorgeous styles at realistic prices. After years of 'granny' styles or just being grateful for whatever fitted, this is simply brilliant.
Feedback w/c 3rd September 2007
1
I just wanted to let you know that I am absolutely delighted with my boots.
For years I have had to make do with 'the ones that fit' and it was fantastic to be able to choose and then when they arrived they have surpassed my expectations.
2
Amazing!! My boots arrived in Spain today, less than a week after I ordered them. They are wonderful and a perfect fit. I have no doubt you'll be getting another order from me before too long!! Thank you for the excellent service and I shall...
3
I just wanted to say how pleased I was with the pair of boots that I received yesterday, so much so that I have ordered another pair today!!
I have had a massive problem buying boots in the past as I have very slim calves. So thank you...
4
What amazing Service. Boots ordered lunchtime Friday, delivered 7:50am Saturday! Congratulations and thanks.
Feedback w/c 20th August 2007
1
Thank you for the order, which arrived today (and I only ordered on Sunday!). I am really happy with the boots. I tried all last Autumn/Winter to get a pair in the shops that would fit me but was defeated... These fit a treat and I am over the moon....
2
I can’t thank you enough. After years of searching for the perfect fit boots I have found exactly what I was looking for; and a superb service to boot. I am already eyeing up another pair that my fiancé can buy me for...
3
Just bought my first pair of boots - ordered them on Tuesday, arrived on Thursday - fit perfectly, absolutely delighted with the product and the service. I will be ordering again in the very near future. Well done.
4
Just a short message to say thank you, your customer service is first class; my order arrived this morning and fit like a glove. Thanks again.
Feedback w/c 9th July 2007
1
I cannot thank Duo enough. My 5 year quest to find a pair of boots to fit my narrow calf is over. I can now keep warm in winter and look stylish whilst doing so. The prompt delivery of my boots to the other side of the globe (1 week) and the...
2
I received my boots today in the mail. I wanted to let you know how beautiful they are - I walked around the house in them for hours. They are exactly as you described and they fit perfectly. Also your delivery system is great as...
3
Boots received today, they are perfect, wonderful, and many other superlatives apply. Thank you.
Feedback w/c 18th June 2007
I would like to pass on my thanks to Nicola at the London fitting room. She was so helpful when I called to try to buy the shop pair of brown Palma boots. She called me back when I asked & to my tight timescales! My boots arrived in no time...Feedback w/c 21st May 2007
This story was sent to us by Elinor Quinn For my entire adult life I have been unable to wear boots as I am cursed with my mother's legs - excellent for fell walking but useless for fitting into standard boots. When I heard about Duo I didn't think...
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Feedback w/c 5th May 2008