RETURNS from United Kingdom
(not in UK?)
To make returns as easy and cost effective as possible, we have partnered up with one of our carriers to offer a returns service – simply drop your parcel off at a local Collect +
store for a fixed price of £3.99
* per item/pair.
To book your return, please click here.
**You will need a separate label to ship back each pair of our calf fitting boots, or you can combine smaller items into one parcel, up to a maximum size of 50cm x 30 cm x 30cm.
Alternatively, you can return your item via the Post Office. The cost of doing so is borne by you.
Mail Order Extended Christmas Returns Policy:
You will need to return your item to us within 10 days of receipt for a full refund on the cost of the products or an exchange. Products must be returned unworn and undamaged in their original packaging with the original purchase receipt. We cannot accept returns on hosiery products once packs have been opened for hygiene reasons, nor can we accept returns of used product care items.
We've specially extended our returns period for the Christmas season. Items purchased from DUO and despatched during the period from November 18th 2013 to December 25th 2013 inclusive may be returned at any time before January 13th 2014. Our returns policy will revert to the 10 day period for UK purchases.
*Available to UK Mainland, Northern Ireland and the Isle of Wight.
For further information on delivery & returns please visit our HELP & FAQ section.