RETURNS from United Kingdom
(not in UK?)
Easy and cost effective Collect+ returns drop off service. Drop your parcel off at a local Collect+ store for a fixed price of £4.49* per item/pair.
To order your Collect+ returns label, click here **
Goods to be returned unworn and undamaged in their original packaging within 14 working days for an exchange or refund
We cannot accept returns on hosiery products once packs have been opened for hygiene reasons, nor can we accept returns of used product care items
You can also return your item via the Post Office. The cost of doing so is borne by you. Please use an insured and traceable service
If you paid a delivery charge, and the goods were delivered to a destination within the European Union, if you cancel your whole order within 14 days after the day you receive your goods, we will refund the Standard delivery cost. If you paid for Express delivery, we will only refund the cost of Standard delivery.
** Available to UK Mainland, Northern Ireland and the Isle of Wight.
You will need a separate label to ship back each pair of our calf fitting boots, or you can combine smaller items into one parcel, up to a maximum size of 50cm x 30 cm x 30cm. Please retain your receipt provided by the Collect+ drop off store as proof of posting and to track your return.
Mail Order Extended Christmas Returns Policy
: We've specially extended our returns period for the Christmas season. Items purchased from DUO and despatched during the period from November 01st 2014 to December 25th 2014 inclusive may be returned at any time before January 12th 2015. Our returns policy will revert to the 14 day period for purchases made after December 25th 2014.
For further information on delivery & returns visit our HELP & FAQ section.