Help & FAQs

Sometimes products which are out of stock are advertised on the DUO website because we know that we have a new shipment of the product coming into stock in the near future, or because we are able to make a pair especially for you, which usually takes between 6 to 8 weeks.
Read more…

For deliveries to the UK you may select between 'Standard’ and 'Express' options. Set your choice in the Shopping Bag.
read more

The size of the ankle on many of our boots changes with the size of the calf and the foot, and the style of the boot. In most cases we can get the right fit for you first time. However, if your experience is that your ankles are particularly large or slim compared to your calves, please...
read more

UK Deliveries: If you opt for our ‘Standard’ service and you are not in for delivery, our carrier Yodel will try a neighbour first. If there is no answer there, the parcel will be left in a safeplace (dry & out of view). When you place your order, there is also the option for you to specify your own safeplace or specific neighbour to leave the parcel with.

If you opt for our ‘Express’ service, a signature will be required upon receipt. If you are not in for delivery, our carrier Yodel will try a neighbour first. If there is no answer, you will be left a calling card with a telephone number and instructions on how to re-arrange an alternative delivery date.
read more

If you are not completely satisfied with your website or telephone purchase you can return your order to us at any time within ten (10) days of receipt for UK purchases, or 14 days of receipt for non-UK purchases, for a full refund on the cost of the products or for an exchange. Exchanges are subject to availability. Products must be returned unworn and undamaged in their original packaging with the original purchase receipt.
read more