Help & FAQs

Our address is:
33 Milsom Street,
Bath
BA1 1DG

DUO’s original boutique is in the beautiful World Heritage City of Bath. The shop is situated on Milsom Street, right in the heart of Bath’s buzzing shopping district.

Please have a look at a map here to help you with directions.

Bath store Opening Hours:

Monday to Friday 10.00 - 18:00
Saturdays 9:30 - 18:00
Sundays and Bank Holidays 11.00 - 17.00

The current time in the UK is 07:42. 

In store we accept:

• VISA
• VISA DEBIT
• VISA ELECTRON
• MAESTRO
• MASTERCARD
• CASH
• GIFT VOUCHER (valid for 1 year)
• CREDIT NOTE (valid for 6 months)

Please note we do not accept AMERICAN EXPRESS cards.

We stock UK sizes 35 (UK2) to 43 (UK10) in our boots and 35 (UK2) to 42 (UK9) in our shoes.

Some styles are only available in UK sizes 36 (UK3) to 42 (UK9), therefore if you have a particular style in mind we recommend you call ahead on +44 (0)1225 460745 to check availability at the store in your size. 

For Bath store enquiries only telephone on: +44 (0)1225 460745.

You can also email us here with specific enquiries for the Bath store. 

DUO’s Bath store Returns Policy is different to the returns policy for website or telephone sales; the Bath store offers exchange or credit notes only. Please note that unwanted goods purchased in the Bath store cannot be refunded. Store purchases must be returned to the store only, and cannot be returned via DUO Mail Order. 

Yes you can. We would recommend that you call our Customer Service team on 00800 3862 6687 to place your order so that free shipping can be applied. We are only able to offer free shipping to our Bath store as a result of its proximity to our warehouse.

You will be notified by telephone once your order is ready for collection in store. This usually takes up to 7 working days from point of order. 

If you are planning to visit and have a particular style in mind then please telephone us in advance if you would like to reserve an item. We will put the item to one side taking your name and number with the date of your intended visit. Please note we will only hold items for a limited time and sale items cannot be put on hold.

For store contact details click here. 

Yes, we stock almost the entire range of DUO calf fitting boots, width fitting ankle boots and width fitting shoes and aim to have them available in every size in Bath, for you to try and buy. If we do not have the size you require, we are always happy to place your order in-store and you will receive your boots or shoes via mail order.Standard delivery to any address worldwide is free for full priced products.

You can elect to have them delivered to the Bath store for collection. Alternatively, they can be posted to an address of your choice.

For international customers, you can opt to have them delivered internationally to your home address.Worldwide shipping is free for full priced products. If you are located outside of the E.U, you will be exempt from UK VAT. Although please note that import duty may be applicable.

Very occasionally, we have a style on the website that is not available in Bath. If you have a particular style in mind, please call our Bath store in advance so that we can check availability in your size.

For customers visiting from outside of the E.U, we now offer tax free shopping in stores on all applicable items purchased directly from store. The scheme doesn’t apply to items delivered via our mail order service within the UK. Your order will however be exempt of UK VAT if you opt to have your items delivered outside of the European Union. Worldwide shipping is free for full priced products.

For more information on taxes and delivery options please see the Delivery & Returns section of this FAQ.