Help & FAQs

Leather products are not waterproof, they are water resistant. Leather has pores to help it breathe, therefore while it resists water very well, it is not completely waterproof.

To keep your leather DUO boots and shoes in their best condition and to help them resist water, please polish them regularly with a wax polish.

Suede and nubuck should be sprayed with a good quality protective spray before you wear them, and again at regular intervals. 

The vast majority of our boots can be resoled and re-heeled. If you notice that your heel or sole starts to wear, replacing it will ensure that your boots last longer and stay in a better condition.

Certain styles have hard-wearing rubber soles and it may not be possible to resole. These styles are highlighted on the website in the product details and descriptions, if you are unsure and wish to be able to resole your footwear, please check with our Customer Service team on 00800 3862 6687 or email us here, or speak to us in-store.  

Leather products should not be exposed to direct heat as they are susceptible to heat damage. You should never dry your boots or shoes with direct heat or leave them in a hot environment. You can stuff your boots with some newspaper and let them dry at a room temperature.

Boots and shoes should be left to dry for 24 hours as dampness can lead to increased and more rapid water ingress if the footwear is worn again in wet conditions. After being dried, your boots and shoes should be polished or sprayed again to protect the leather. 

We do recommend taking extra care of your boots when you wear them in snow as leather can be damaged by salt stains. To prevent that, please make sure you always polish your boots and use protector spray regularly. If you do get caught out in the snow, the best thing to do is to try and remove the stains as soon as they appear using a damp soft cloth and then once the boots are dry to polish them. 

We strongly recommend looking after your DUO products to ensure they last long and stay in their best condition. Each type of leather and fabric requires special care, therefore please read our comments on how to treat your DUOs to ensure long-lasting satisfaction with our product.

Leather – To keep your leather DUOs looking their best, polish them regularly. Not only will this keep them looking new but it will also protect them against water and scuffing. If you cannot find an accurate colour polish match for coloured leather, use a clear polish or wax for protection

Suede – To keep your suede DUOs looking their best please use a spray suede protector before your first wear and at regular intervals. Use a suede brush to remove marks.

Nubuck – Please use protector spray before first wearing and at regular intervals. You can use special nubuck shampoos and cleaners to remove dirt or stains.

Fabric – To keep your fabric DUOs looking their best please use a fabric protector spray before your first wear and at regular intervals. Use a soft dry sponge to remove marks in gentle circular movements as a not to destroy the pile. When using a fabric protector spray, follow instructions and test on a small area in case colours run. Do not get fabric shoes or boots wet.

Animal hair leather – To keep your animal hair leather shoes looking their best, remove marks with a soft, slightly damp cloth. Avoid rubbing the hair with a brush. This leather may lose its texture in areas where strong or continual rubbing occurs, we recommend that you avoid repeated contacted with other surfaces, for example driving when the back of the shoes rubs on the floor.

Style-specific care:

• Certain styles have a wooden effect around the heel, therefore to keep the heel in its best condition, the heel needs to be polished with a clear polish. This will prevent it from becoming brittle over time and peeling off.
• Styles that are made of aniline leather need to be treated with a special polish as ordinary shoe polish does not have the right spirit levels. You can contact our Customer Service if you are unsure what polish to use. 

To keep your patent leather DUOs looking their best, remove marks with a damp cloth, and polish them with a soft, dry cloth. 

Some DUO styles are hand crafted in antiqued leather, which is designed to look aged and worn. Dark or light marks can usually be removed by gently rubbing the leather. Generally, scratches are quite common for this particular leather finish, but you can prevent scratches if you polish your leather boots regularly. 

Leather footwear should be stored in soft cloth or tissue paper, please don't store them in plastic bags. All DUO boots are supplied with foam inners to maintain their shape in transit.

However, investing in a pair of boot trees will help to maintain your boots in great condition.

You can buy DUO boot trees (currently shipped to UK addresses only) here - with FREE UK SHIPPING!