Help & FAQs

If you have created a DUO account, just click into the ‘My account’ link located at the top right hand side of all pages of the website.

Whilst logged into your account you can make any of the necessary changes, including to your billing / delivery address or email address. 

Just click into the ‘My account’ link located at the top right hand side of the all pages of the website, and then you will be diverted to the log in page. Underneath the log in details there will be a ‘Forgotten your password?’ link. You will be asked to enter the email address you opened your account with, followed by the answer to the security question you provided when you signed up.

You will then be able to choose a new password. If you are still experiencing problems, please contact us on 00800 3862 6687. Opening hours for phone lines are 09.30 – 17:30 Monday-Friday. Alternatively please email us here. The current time in the UK is 07:43.

You can unsubscribe from DUO emails by clicking on the unsubscribe link at the end of each email.

Alternatively contact our customer service team via email here or call 00800 3862 6687.

You can subscribe again here at any time to receive latest information from DUO.