Shipping prices for: United Kingdom
BOOTS (per pair): £0
SHOES & ANKLE BOOTS (per pair): £0
BAGS: £0
BOOT TREES (per pair) FREE OF CHARGE
For deliveries to the UK you may select between 'Standard’ and 'Next Day' options. Set your choice in the Shopping Bag.
Our UK Standard service applies only to orders delivered to addresses in the United Kingdom.
With our ‘Standard’ delivery service, in stock goods are delivered within 3-5 working days of the date we receive your order, although please allow up to 7 working days in case of any delays. Deliveries takes place between 8am and 8pm. This service is free of charge for full priced products.
Goods that are temporarily out of stock and on order for you will be delivered within 3-5 working days from the day they become available.
Our Customer Service team will keep you up-to-date with the progress of your order.
If you are not in when the courier tries to deliver your parcel, delivery will be attempted with a neighbour, or left in a secure safe place. There is also the option for you to specify your own delivery instructions to give to the courier, such as a preferred neighbour or safeplace location. If this is not possible, a calling card will be left for you to re-arrange a convenient delivery time. Please note the specified safe place must be within 100 metres of the delivery address, in a sheltered, secure and out of view location (N.B. a bin is not suitable). Once the item has been delivered to the safe place, it is no longer covered by the carrier’s insurance and is therefore your responsibility.
If you need any further assistance, please contact us on 0845 070 5588. Opening hours for phone lines are 09.30 – 17:30 Monday-Friday. Alternatively email us here. The current time in the UK is 23:49.
Express Delivery is available for orders shipping to the United Kingdom (including Jersey, Guernsey and the Isle of Man) only.
With our ‘Express’ delivery service, in stock express orders received by us before 1pm are delivered the next working day. Orders received on a Friday by 1pm are delivered the following working day.
Orders placed on a weekend or Bank Holiday are despatched on the next working day for delivery the following working day.
You will have the option to request that your package is left with a neighbour or in a safe place if no one is available at your address to accept the parcel. Please note the specified safe place must be within 100 metres of the delivery address, in a sheltered, secure and out of view location (N.B. a bin is not suitable). Once the item has been delivered to the safe place, it is no longer covered by Royal Mail's insurance and is therefore your responsibility. If no safe place is specified delivery will be attempted with a neighbour. If no one is available, a card will be left at your address and the parcel will be returned to your local delivery office for you to collect or request a re-delivery.
If you would prefer not to have your Express items delivered to a neighbour, you can opt out of Royal Mail’s “Delivery to Neighbour” scheme; more information can be found here http://www.royalmail.com/delivery-to-neighbour#Opt%20out.
The option will be given to switch to Express delivery in your Shopping Bag.
Please note this service is not available to BFPO delivery addresses. Boot Trees cannot be sent via Express Delivery.
If you need any further assistance, please contact us on 0845 070 5588. Opening hours for phone lines are 09.30 – 17:30 Monday-Friday. Alternatively email us here. The current time in the UK is 23:49.
Shipping prices for: United Kingdom
BOOTS (per pair): £0
SHOES & ANKLE BOOTS (per pair): £0
BAGS: £0
BOOT TREES (per pair) FREE OF CHARGE
For deliveries to the UK you may select between 'Standard’ and 'Next Day' options. Set your choice in the Shopping Bag.
Yes, your order can be delivered to an address other than the address your card is registered to. You can enter an alternative delivery address at the second stage of the online ordering process.
Please note that we do not deliver packages to PO boxes.
You can change your delivery address any time before the despatch of your goods. Just give our Customer Service team a call as soon as possible on 0845 070 5588.
UK deliveries:
If you opt for our ‘Standard’ service and you are not in for delivery, our carrier will try a neighbour or leave the item in a safe place, dry and out of view. When you place your order, there is also the option for you to specify your own safe place or specific neighbour to leave the parcel with. If the carrier is unable to deliver or leave the parcel, you will be left a calling card with instructions on how to re-arrange an alternative delivery date.
If you opt for our ‘Express’ service and you are not in for delivery, our carrier Royal Mail will try a neighbor as a first point of course. There is also the option for you to specify your own delivery instructions to give to the courier, such as a preferred neighbour or safeplace location. If the delivery cannot be made, a calling card will be left for you and the parcel will be returned to your local delivery office for you to collect or request a re-delivery. If you would prefer not to have your Express items delivered to a neighbour, you can opt out of Royal Mail’s “Delivery to Neighbour” scheme; more information can be found here .
If you specify your own safe place, please note it must be within 100 metres of the delivery address, in a sheltered, secure and out of view location (N.B. a bin is not suitable). Once the item has been delivered to the safe place, it is no longer covered by the carrier’s insurance and is therefore your responsibility.
Please note: if you are in the Channel Islands or Isle of Man, please select your appropriate country in the Ship To box.
You will also have the option to enter a safeplace message when placing your order. This must be a dry and secure location (out of view). If you are not in for delivery, our carrier Royal Mail will leave your parcel in your chosen safeplace. If you have not indicated a safeplace, delivery will be attempted with a neighbour. If no one is available, you will be left a calling card with instructions on how to re-arrange an alternative delivery date, or collect from a local Royal Mail depot. If you would prefer not to have your Express items delivered to a neighbour, you can opt out of Royal Mail’s “Delivery to Neighbour” scheme; more information can be found here
International deliveries:
Your parcel will require a signature upon receipt, so please ensure you select a delivery address where someone will be available to sign for your parcel. In the event that no one is available when the delivery takes place, a calling card will be left for you. You can then contact the courier to re-arrange the delivery of your parcel to a convenient date.
If you need any further assistance, please contact us on 0845 070 5588. Opening hours for phone lines are 09.30 – 17:30 Monday-Friday. Alternatively email us here. The current time in the UK is 23:49.
For non VAT paying countries, where we are charging in GBP, VAT is automatically taken off of the price of the product when you add an item to your shopping bag. This means that you only pay the net cost. Prices are VAT inclusive for the UK and all EU Countries where VAT applies. To check whether your country is VAT paying, please see the list below.
PLEASE NOTE - If you are located in Jersey or Guernsey, please ensure you select these as your shipping country to ensure VAT is deducted from your order once added to your shopping bag.
Countries where VAT applies:
Austria (AT)
Belgium(BE)
Cyprus (CY)
Czech Republic (CZ)
Denmark, except the Faroe Islands and Greenland (DK)
Estonia (EE)
Finland, but excluding the Åland Islands, (FI)
France*, including Monaco but excluding Guadeloupe, Martinique, Réunion, St. Pierre and Miquelon, and French Guiana, (FR)
Germany*, except Busingen and the Isle of Heligoland, (DE)
Greece, (EL)
Hungary, (HU)
Ireland, (IE)
Italy, except the communes of Livigno and Campione d’Italia and the Italian waters of Lake Lugano, (IT)
Latvia, (LV)
Lithuania, (LT)
Luxembourg, (LU)
Malta, (MT)
Netherlands, (NL)
Poland, (PL)
Portugal, including the Azores and Madeira, (PT)
Romania, (RO)
Slovak Republic, (SK)
Slovenia, (SI)
Spain*, including the Balearic Islands but excluding Ceuta, Melilla and the Canary Islands, (ES)
Sweden, (SE)
Goods delivered outside of the EU are subject to import duties and taxes which are levied when the delivery reaches the specified destination. In some countries, additional charges may also be applied, such as a handling or administrative fee.
You will be responsible for payment of any such import duties and taxes. Rates vary depending on the destination. For more information on customs charges and your country’s import policy, please check with your local Customs office.
In the event of you needing to return an item, please note that customs duty is not always refundable. This varies depending on your country’s individual regulations. For more information on your country’s import policy, please check with your local Customs office.
As soon as you order has been shipped, you will receive an email from us to confirm it’s on its way. Your email will include a tracking link which will direct you to the carrier’s website with the most up-to-date tracking information for your parcel.
If you need any further assistance, please contact us on 0845 070 5588. Opening hours for phone lines are 09.30 – 17:30 Monday-Friday (UK Time). Alternatively email us here. The current time in the UK is 23:49.