Help & FAQs
Help & FAQs > Delivery & Returns > Delivery
What delivery options do I have? ▼
Shipping info for: France
BOOTS (per pair) @ €0
SHOES (per pair) @ €0
BOOTS (per pair) @ €0
SHOES (per pair) @ €0
To change your delivery country, please use the change link on the top of this page.
In stock goods are delivered within 5 working days of the date we receive your order.
A signature will be required upon receipt; it is therefore not possible to deliver goods to PO boxes or packing stations.
We will always insure your ordered items for shipping and each product you order is individually packaged, therefore shipping costs are applicable per item.
Orders submitted on weekends or holidays will be processed the next business day.
What is your "Standard" delivery? ▼
Our UK Standard service applies only to orders delivered to addresses in the United Kingdom.
With our ‘Standard’ delivery service, in stock goods are delivered within 7 working days of the date we receive your order. This service is free of charge for full priced products.
Goods that are temporarily out of stock and on order for you will be delivered within 7 working days from the day they become available.
Our Customer Service team will keep you up-to-date with the progress of your order.
If you are not in when the courier tries to deliver your parcel, delivery will be attempted with a neighbour, or left in a secure safeplace. If this is not possible, a calling card will be left, for you to re-arrange a convenient delivery time. There is also the option for you to specify your own delivery instructions to give to the courier, such as a preferred neighbour or safeplace location. A neighbour will be tried as a first point of call. Please note the specified safe place must be within 100 metres of the delivery address and once the item has been delivered to the safe place, it is no longer covered by the carrier’s insurance and is therefore your responsibility.
Boot Trees are free of charge to deliver (within the UK only). If they are in stock, boot trees are delivered within 5 – 7 working days. Please note: Boot trees are posted separately so, if ordered in conjunction with boots, they may arrive at a different time to your boot order.
We are sorry to say that boot trees are not yet available for delivery outside of the UK, and cannot be delivered to BFPO addresses.
If you need any further assistance, please contact us on 00800 3862 6687. Opening hours for phone lines are 09.30 – 17:30 Monday-Friday. Alternatively email us here. The current time in the UK is 07:44.
With our ‘Standard’ delivery service, in stock goods are delivered within 7 working days of the date we receive your order. This service is free of charge for full priced products.
Goods that are temporarily out of stock and on order for you will be delivered within 7 working days from the day they become available.
Our Customer Service team will keep you up-to-date with the progress of your order.
If you are not in when the courier tries to deliver your parcel, delivery will be attempted with a neighbour, or left in a secure safeplace. If this is not possible, a calling card will be left, for you to re-arrange a convenient delivery time. There is also the option for you to specify your own delivery instructions to give to the courier, such as a preferred neighbour or safeplace location. A neighbour will be tried as a first point of call. Please note the specified safe place must be within 100 metres of the delivery address and once the item has been delivered to the safe place, it is no longer covered by the carrier’s insurance and is therefore your responsibility.
Boot Trees are free of charge to deliver (within the UK only). If they are in stock, boot trees are delivered within 5 – 7 working days. Please note: Boot trees are posted separately so, if ordered in conjunction with boots, they may arrive at a different time to your boot order.
We are sorry to say that boot trees are not yet available for delivery outside of the UK, and cannot be delivered to BFPO addresses.
If you need any further assistance, please contact us on 00800 3862 6687. Opening hours for phone lines are 09.30 – 17:30 Monday-Friday. Alternatively email us here. The current time in the UK is 07:44.
What is your "Express" delivery? ▼
With our ‘Express’ delivery service, in stock express orders received by us before 12:00 noon are delivered the next working day. Orders received on a Friday by 12:00 noon are delivery the following working day.
Orders placed on a weekend or Bank Holiday are despatched on the next working day for delivery the following working day.
You will have the option to request that your package is left with a neighbour or in a safe place if no one is available at your address to accept the parcel. Please note the specified safe place must be within 100 metres of the delivery address and once the item has been delivered to the safe place, it is no longer covered by Royal Mail's insurance and is therefore your responsibility. If no safe place is specified and if there is no reply when Royal Mail delivers your parcel, a card will be left and the parcel will be returned to your local delivery office for you to collect or request a re-delivery.
The option will be given to switch to Express delivery in your Shopping Bag.
Please note this service is not available to BFPO delivery addresses. Boot Trees cannot be sent via Express Delivery.
If you need any further assistance, please contact us on 00800 3862 6687. Opening hours for phone lines are 09.30 – 17:30 Monday-Friday. Alternatively email us here. The current time in the UK is 07:44.
When will I receive my order? ▼
Shipping info for: France
BOOTS (per pair) @ €0
SHOES (per pair) @ €0
BOOTS (per pair) @ €0
SHOES (per pair) @ €0
To change your delivery country, please use the change link on the top of this page.
In stock goods are delivered within 5 working days of the date we receive your order.
A signature will be required upon receipt; it is therefore not possible to deliver goods to PO boxes or packing stations.
We will always insure your ordered items for shipping and each product you order is individually packaged, therefore shipping costs are applicable per item.
Orders submitted on weekends or holidays will be processed the next business day.
Can you deliver to an alternate delivery address? ▼
Yes, your order can be delivered to an address other than the address your card is registered to. You can enter an alternative delivery address at the second stage of the online ordering process.
Please note that we do not deliver packages to PO boxes.
Please note that we do not deliver packages to PO boxes.
Can I change my delivery address once the order has been placed? ▼
You can change your delivery address any time before the despatch of your goods. Just give our Customer Service team a call as soon as possible on 00800 3862 6687.
What if I am not at home when the delivery of my parcel is attempted? ▼
UK deliveries:
If you opt for our ‘Standard’ service and you are not in for delivery, our carrier Yodel will try a neighbour first. If there is no answer there, the parcel will be left in a safeplace (dry & out of view). When you place your order, there is also the option for you to specify your own safeplace or specific neighbour to leave the parcel with.
International deliveries:
Your parcel will require a signature upon receipt, so if you are not at home, a calling card will be left for you. You can then contact the courier to re-arrange the delivery of your parcel to a convenient date.
If you opt for our ‘Standard’ service and you are not in for delivery, our carrier Yodel will try a neighbour first. If there is no answer there, the parcel will be left in a safeplace (dry & out of view). When you place your order, there is also the option for you to specify your own safeplace or specific neighbour to leave the parcel with.
If you opt for our ‘Express’ service, you will have the option to enter a safeplace message when placing your order. This must be a dry and secure location (out of view). If you are not in for delivery, our carrier Royal Mail will leave your parcel in your chosen safeplace. If you have not indicated a safeplace, you will be left a calling card with instructions on how to re-arrange an alternative delivery date, or collect from a local Royal Mail depot.
Please note: if you are in the Channel Islands or Isle of Man, please select your appropriate country in the Ship To box.
Jersey, Guernsey, Isle of Man:
You will have the option to enter a safeplace message when placing your order. This must be a dry and secure location (out of view). If you are not in for delivery, our carrier Royal Mail will leave your parcel in your chosen safeplace. If you have not indicated a safeplace, you will be left a calling card with instructions on how to re-arrange an alternative delivery date, or collect from a local Royal Mail depot.
You will have the option to enter a safeplace message when placing your order. This must be a dry and secure location (out of view). If you are not in for delivery, our carrier Royal Mail will leave your parcel in your chosen safeplace. If you have not indicated a safeplace, you will be left a calling card with instructions on how to re-arrange an alternative delivery date, or collect from a local Royal Mail depot.
International deliveries:
Your parcel will require a signature upon receipt, so if you are not at home, a calling card will be left for you. You can then contact the courier to re-arrange the delivery of your parcel to a convenient date.
Do your prices include VAT in all countries and do you take the VAT off when you deliver DUO boots internationally? ▼
For non VAT paying countries, where we are charging in GBP, VAT is automatically taken off of the price of the product when you add an item to your shopping bag. This means that you only pay the net cost. Prices are VAT inclusive for the UK and all EU Countries where VAT applies. To check whether your country is VAT paying, please see the list below.
PLEASE NOTE - If you are located in Jersey or Guernsey, please ensure you select these as your shipping country to ensure VAT is deducted from your order once added to your shopping bag.
Countries where VAT applies:
Austria (AT)
Belgium(BE)
Cyprus (CY)
Czech Republic (CZ)
Denmark, except the Faroe Islands and Greenland (DK)
Estonia (EE)
Finland, but excluding the Åland Islands, (FI)
France*, including Monaco but excluding Guadeloupe, Martinique, Réunion, St. Pierre and Miquelon, and French Guiana, (FR)
Germany*, except Busingen and the Isle of Heligoland, (DE)
Greece, (EL)
Hungary, (HU)
Ireland, (IE)
Italy, except the communes of Livigno and Campione d’Italia and the Italian waters of Lake Lugano, (IT)
Latvia, (LV)
Lithuania, (LT)
Luxembourg, (LU)
Malta, (MT)
Netherlands, (NL)
Poland, (PL)
Portugal, including the Azores and Madeira, (PT)
Romania, (RO)
Slovak Republic, (SK)
Slovenia, (SI)
Spain*, including the Balearic Islands but excluding Ceuta, Melilla and the Canary Islands, (ES)
Sweden, (SE)
PLEASE NOTE - If you are located in Jersey or Guernsey, please ensure you select these as your shipping country to ensure VAT is deducted from your order once added to your shopping bag.
Countries where VAT applies:
Austria (AT)
Belgium(BE)
Cyprus (CY)
Czech Republic (CZ)
Denmark, except the Faroe Islands and Greenland (DK)
Estonia (EE)
Finland, but excluding the Åland Islands, (FI)
France*, including Monaco but excluding Guadeloupe, Martinique, Réunion, St. Pierre and Miquelon, and French Guiana, (FR)
Germany*, except Busingen and the Isle of Heligoland, (DE)
Greece, (EL)
Hungary, (HU)
Ireland, (IE)
Italy, except the communes of Livigno and Campione d’Italia and the Italian waters of Lake Lugano, (IT)
Latvia, (LV)
Lithuania, (LT)
Luxembourg, (LU)
Malta, (MT)
Netherlands, (NL)
Poland, (PL)
Portugal, including the Azores and Madeira, (PT)
Romania, (RO)
Slovak Republic, (SK)
Slovenia, (SI)
Spain*, including the Balearic Islands but excluding Ceuta, Melilla and the Canary Islands, (ES)
Sweden, (SE)
As an international customer, are there any other customer charges or taxes I will have to pay when ordering online? ▼
Goods delivered outside of the EU are subject to import duties and taxes which are levied when the delivery reaches the specified destination. In some countries, additional charges may also be applied, such as a handling or administrative fee.
You will be responsible for payment of any such import duties and taxes. Rates vary depending on the destination. For more information on customs charges and your country’s import policy, please check with your local Customs office.
In the event of you needing to return an item, please note that customs duty is not always refundable. This varies depending on your country’s individual regulations. For more information on your country’s import policy, please check with your local Customs office.
You will be responsible for payment of any such import duties and taxes. Rates vary depending on the destination. For more information on customs charges and your country’s import policy, please check with your local Customs office.
In the event of you needing to return an item, please note that customs duty is not always refundable. This varies depending on your country’s individual regulations. For more information on your country’s import policy, please check with your local Customs office.
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