Help & FAQs
Help & FAQs > Delivery & Returns > Returning a faulty item
What can I do if there is something wrong with the item I ordered? ▼
For UK orders:
In extremely rare cases you may find that the wrong item has been sent to you or your item has arrived faulty or damaged. Please call us on 00800 3862 6687 or email us here to discuss returns options. We will be more than happy to send you out a new pair of boots or shoes or you can receive a full refund.
For international orders:
If you have received an incorrect or faulty item, please contact us on 00800 3862 6687 or email us here to discuss the best way to return the item and further process of exchange or refund.
In extremely rare cases you may find that the wrong item has been sent to you or your item has arrived faulty or damaged. Please call us on 00800 3862 6687 or email us here to discuss returns options. We will be more than happy to send you out a new pair of boots or shoes or you can receive a full refund.
For international orders:
If you have received an incorrect or faulty item, please contact us on 00800 3862 6687 or email us here to discuss the best way to return the item and further process of exchange or refund.
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