Customer Comments

February 2009

1
I visited your store in Edinburgh today to purchase a pair of boots that were on sale. I wanted to let you know about the excellent service I received from your employee, Lotte. I have bought many pairs of shoes in my time and the service I received today has been the best customer service I have received in a long time. Lotte was extremely helpful and maintained her smile and her friendliness - even though she had to run up and down the stairs three or four times to get more boots for me to try on. Lotte listened to me and heard what I wanted in a boot, which was obvious when I tried boots on that didn't suit and she suggested other styles that I might like better. I had intended on buying one pair of boots, but with Lotte's help decided on two pairs that I love.
2
I went into the Edinburgh shop yesterday lunchtime and bought the brown pair too!  Can I just say that the lady who served me, Heather, was excellent. It was exceptionally busy and she was splitting her time between me and another customer.  Her customer service was brilliant - very friendly and chatty, patient and helpful.   She is an asset to your company.  We live in a world where complaining is second nature but it is nice to pass on good comments.
3
I am just making contact with you, to thank you for the very professional manner in which my order was despatched. My boots arrived in just 7 days having travelled more than half way around the world. They were securely packed, and delivered to my door.  I am delighted with the quality of the boots. The fit is great. This was my first purchase from you. Many thanks.
4
I would just like to let you know that my boots arrived very promptly after I ordered them online and since I received them I haven't taken them off!  They are very comfortable, the lining is soft and warm and the leather is really good quality. I phoned your customer services who advised on the correct sizing, they were very helpful so with some confidence I took the plunge and placed the order and have been delighted with the boots. I would thoroughly recommend your products and will be telling all my friends about you. The boots are excellent quality and reasonably priced.
5
I have just received my boots in the mail. There are not enough words to say how fantastic they are for quality, style, fit. At last I have boots for my slimmer calves. A perfect fit. I would recommend Duo Boots to everyone especially those who have slim legs and have trouble finding high leg boots that look and feel great, rather than looking like you have borrowed someone’s rather large wellies... Great service even online, so all you ladies out there, you can order with confidence once you have taken the correct measurements as they advise online. I will certainly order more boots from Duo. THANK YOU DUO SO MUCH.

January 2009

1
Having never been able to fit into anything beyond an ankle boot I decided that I might have to resort to the pricey and possibly unaffordable option of tailor made. It was pure serendipity that I found your advert in a magazine in my works common room. 
I admit to being a bit apprehensive placing an online order as I would never have previously bought any footwear before trying it on. The standard of your measuring instructions and patience of your 'fitting angel' means I now have my much longed for 'tailor made' boots.
2
I would just like to say what a fabulous company you are. I have been searching for knee high boots for years and have never found any that fit my tiny calves. I was wondering around Edinburgh and stumbled upon your store.  I am so so glad I found you!  I am now the proud owner of some fabulous knee high boots! I would also like to thank Emma at the Edinburgh store.  She was extremely helpful and very pleasant.  It was the best service I have EVER received- Even my boyfriend commented it.  I will certainly be verbalising your praises to my friends and family and will certainly be purchasing from you again.  Fabulous idea for a company!
3
Thank you very much, and please let me say that as soon as I encountered DUO - which was only recently - I have become a great fan. Wonderful boots, good and friendly service - I can only highly praise you! My red Jesolo boots are such an eye-catcher and so comfortable, I could just LIVE in them. Recently at a cocktail party I was highly amused watching many other ladies taking off their shoes after some hours of standing around ... while I felt I was wearing some comfortable slippers. THANKS for these wonderful boots, I just love them!
4
Just wanted to let you know that I received my first 2 pairs of DUO sized boots today and I am ABSOLUTELY thrilled about the fit, quality and design.  I have spent years and years struggling to re-size boots or search for ones small enough to fit my narrow legs.  FINALLY- a solution. Thanks for a great product.  I will continue to order from you.
5
I went to the shop in Manchester to buy my boots and I have to say this is my best buy this year!!!! I saw a pair on internet- the Granada style and went I got to the shop they were half price :). With such a great bargain I end up buying 2 pairs. I now have one pair in brown and one in black :). The shop assistant was more than friendly it was a fabulous experience and I would recommend the shop to anybody. The boots are such a great quality, I know where to go the next time I need a pair of boots. Thank you to Duo and their staff. Xx

December 2008

1
Just a brief note to say that my boots arrived and I am so pleased! They are a winning combination of excellent fit and styling. The web site was very helpful in ensuring a good fit.  It always feels a bit dicey to try a new company, but I'm really glad I did. Thank you.
2
I have just received my Avignon Boots... Gorgeous!!!! Very fast delivery (1 week to Italy) & perfect fitting! No more problems with boots fitting!!! I will definitely buy again on Duo!
Thank you, today is a better day for me
3
I just wanted to thank you so much for my boots!  I was looking, it seemed forever, for boots that fit my wide calves and were actually sexy with a high heel! I am so happy with your customer service & product!  I just got them in the mail today (only took about 1 week from London to USA) They are absolutely perfect and right in time for Christmas and new years so I won't be taking them off for a while!  Thank you again!
4
I would like to give you a story on my boots; I was in the Edinburgh fitting room on Friday and was helped by a most helpful lady who measured me and brought me many pairs to try on. We found the perfect pair and they were shipped to me in Austria and arrived in Austria on the Monday, incredible service and now I have a pair of boots which fit me as my calf is 49cm, and I have never had them off my feet. 

November 2008

1
I stumbled upon your webpage after what has been a 3-year search to find knee-high boots that fit my narrow calves.  They arrived at my doorstep only 7 days later (US) and I practically kissed the mailman. I tried them on & they fit like a glove!  I don't understand how you can be the only company that makes boots that fit this well. I will be buying all my boots from you in the future! Thank you!!
2
Many thanks for the boots, which came sooner than expected (this morning) and are a great fit - I didn't think I would ever find boots to fit my calves and that I didn't bulge over, but these fit my legs like a glove. I will definitely buy boots from you again in the future. Great service too, from your telephone operators.
3
I am just emailing you to say a Big Thank You to everyone at Duo. I received my lovely new boots yesterday, and they are gorgeous. I struggle to get fashionable comfortable boots as I have large carves, but am only a size 16. Even the packaging of the boots is lovely, and the whole ordering experience has been a pleasure. So well done Duo, nice to see a professionally run and customer orientated company.  I have attached a picture of me in my lovely new boots... Well done everyone, keep up the good work

October 2008

1
I just wanted to tell you that you are absolutely the best shoe place ever! I just got my new tall boots and for the first time EVER I have a pair of boots that fits my calf and they are absolutely gorgeous! I love you DUO!
2
Thank you very much for the great service provided! I've received today my third pair of Duo boots (Lille) and once again I’m delighted. I live in Brussels and my order was placed last Thursday afternoon. I was quite pleased to receive my boots so quickly, just 3 days! I recommend DUO each time I can, great value for a great product.
3
I received my boots yesterday and the only thing I can say is “Oh my God, where have you been all my life”!!!!! These boots are fantastic!!!!
Every detail has been done.  Right from the pink leather lining, the pretty box, the pink shipping cover, speedy delivery and most of all the Great Fit.  I put these boots on and could zip them right up to the top.  My first leather boots ever that actually fit…….
Thank You so much.  I will be a great customer for the rest of my life.
4
Hurray!! After years of having the skinny leg syndrome, I finally have a pair of calf length boots that don't look like wellies on me!!! Well actually, I have gone crazy and purchased 3 pairs!! Having found out about DUO, I went to your store in Bath where Emma and her team were absolutely fantastic! I had a great experience and despite being very busy, their customer service was top notch and they couldn't do enough for me. They really are a credit to you and I will most certainly be going back for future purchases and have been telling all my friends about you too! Thank you.

September 2008

1
I just wanted to email and say a big thank you for my lovely boots. I have had for years, a problem with getting boots to fit around my narrow calves as they don't go along with my large size of foot!
It was in November 2007 that Nicolette at your Manchester store measured me and I know you could say I waited a long time to order - the wait was definitely worth the result and I hope to order again next year.
Thanks once again for the great service and I thought the postal service was excellent.
2
I received my boots today and I am thrilled with them.  Thank you so much for all of you help in finding the Naples boot for me in the size that I needed.  The calf size is fine (not too big at all).  I have already recommended your company to a friend and I hope to purchase from you again as well. Thank you again.
3
Just a note to say I am delighted with the calf-length boots and the pair of shoes I purchased in your Bath Shop today. I was even more delighted with the excellent customer service I received and the professionalism of your staff. At a time when the shop was very busy, nothing was too much trouble for Miriam who made sure I was correctly fitted and happy with my boots and shoes. I can't wait to pop in again!
4
I just wanted to say thank you - I received the Macerata boots I ordered today.  The boots are great quality and a lovely fit and the process I have been through of ordering, cancelling, re-ordering and receipt of the boots has been totally painless due to the professional service you offer.  DUO has been a god-send to me - as someone who is unable to buy boots 'off the shelf', it's been a joy to find a company who supply fashionable calf fitting boots and provide such wonderful service throughout.
5
I have received my boots and I am very happy with them.  This is my second pair from yourselves, my first pair being 3 years old now and still in excellent condition.  They have been soled and heeled once.  My new pair (Elisa wedged boot) fit perfectly, and are very comfortable.  I am only 5ft tall and I was worried they might be too high in the leg but they fit beautifully and are just the right height for me.  My friend says they are very flattering and give my calf a slimming appearance. Thank you, thank you, thank you.  Please add this to your positive comments.
6
I just wanted to say how much I love my Duo boots (I have 4 pair (3 from last year and one from this season).  I live in New York City and have never been able to find such great boots that fit my calves. People stop me on the street all the time to ask me where I got my boots (your Odessa style from last year gets compliments every time I wear them).  People are usually disappointed that they can't just walk into a shop here and buy a pair. If you ever consider expanding - make New York your first stop - there is not nearly enough selection here and your boots are truly fabulous.
7
Hi. My boots have just arrived!! Really impressed with the fast delivery and even more impressed with the fact that they fit!!!! Cannot begin to tell how delighted I am not only with the fit but also with the quality of the boots. You have definitely secured my business!
 
Tempus calf fitting boots