Shipping info for: Denmark

To change your delivery country, please use the 'change' link on the top of this page.

In stock goods are delivered within 7 working days of the date we receive your order.

A signature will be required upon receipt; it is therefore not possible to deliver goods to PO boxes or packing stations.

We will always insure your ordered items for shipping and each product you order is individually packaged, therefore shipping costs are applicable per item.

Orders submitted on weekends or holidays will be processed the next business day.

If for any reason you wish to return your purchase, please post it back to us within 10 days of receipt for a full refund on the cost of the products or an exchange. Products must be returned unworn and undamaged in their original packaging with the original purchase receipt. Please note that the cost of returning goods to DUO is borne by you. For customers based in the UK, we have introduced a new service, Collect+*, that allows you to return your boots or shoes to us for a fixed price of £3.99 for further details see our FAQs .Everything must be returned unworn and undamaged in the original packaging with the original purchase receipt. We try to process returns as soon as they arrive. However, during very busy periods, please allow 10 days for your exchange or refund to be processed. We will always refund any money received from you using the same method originally used by you to pay for your purchase.

All DUO online purchases take place in a safe environment using the latest security technology to protect our customers. We encrypt your credit card information to ensure your orders remain private and protected as they travel across the Internet. We accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology. This means you cannot inadvertently place an order through an unsecured connection. Your payment details are held in an encrypted format until we process your order. If you have any questions regarding our credit card security policies please contact us on +44 (0)845 070 5588.

ABOUT SSL CERTIFICATES

DUO is committed to protecting any personal information that you may provide to us. In particular, we believe it is important for you to know how we treat information about you that we may receive from this website. Please read our full Privacy Policy carefully (which can be accessed from the link in the site map footer below) as it explains what information DUO collects about you and how we use your information. Our order processing environment features several widely accepted and endorsed security methods to ensure that transactions, ordering and fulfilment are entirely safe and that all exchange of information remain confidential. Credit cards details are processed through separate merchant services vendors. At DUO we encrypt your credit card information to ensure your orders remain private and protected as they travel across the internet. We accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology. This protects you from inadvertently placing an order through an unsecured connection. Your payment details are always held in an encrypted format. If you have any questions regarding our credit card security policies contact us on at enquiries@duoboots.com.