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Meet the team behind your favourite footwear brand.
WHERE WE WORK: FROME
DUO HQ is located in the Town of Frome; it’s the 4th biggest town in Somerset. With Frome Festival, the ‘Cheese Show’ (sounds odd but trust us it’s a big deal around here), the picturesque Catherine Hill and numerous curiosity shops, galleries, cafés and vintage emporiums, it’s a real joy to work somewhere so unique and interesting (a bit like DUO really). Yet with all this it’s still small enough to find parking costing less than 50p an hour.
Here at DUO we really like to get involved in our local community and have done so in various ways over the years including: judging fashion competitions at the local college, running races and triathlons, giving boots to fashion shows and Captain Hook got a particularly fetching pair of over the knees for the local panto. Frome is pretty cool in our book.
Famous people from Frome: Jenson Button, Lois Maxwell AKA Miss Moneypenny, James Bond films 1962-1985.
What it's like to work for DUO
"I work for DUO part-time; with small children being able to do this has provided a work–life balance which I feel very fortunate to have. The company is very family friendly, winning ‘Top Employer Award 2011’ in the small to medium business category from www.workingmums.co.uk
I’m responsible for managing content and conversion (getting visitors to buy) across our six websites. The role requires both insight into what customers want and the ability to analyse the numbers. I love it when we have a successful campaign and we run the reports and get to see how much our customers have engaged or how many more Facebook ‘like’s we’ve had, or how many orders have been generated.
We all work hard but in return for commitment there is a great sense of camaraderie and being a medium sized company we all work closely with other departments."
MEET THE TEAM: CUSTOMER SERVICES
Customer Service Advisor
Age: 40 years old
Calf size: 32 cm
Favourite DUO style: Iman Black Snake Suede shoes
Speaks: French and English (and some knowledge of German and Spanish)
Q: What did you do before you started at DUO?
I moved to England from France 16 years ago, working as a French teacher and Head of Languages in a secondary school. I am now 40 and wanted a new challenge. I have always had an interest in fashion and retail and DUO is the perfect place for this new experience. I knew about DUO as I bought my first pair of DUO shoes in 2002 for my wedding.
Q: What do you like about the UK?
I love the Victorian architecture and cream teas!
Q: What do you like best about your job?
I love the vibe of the company, trendy and ensuring we only give the very best to our customers.
WORK WITH US
Feel you could bring your talent and energy to bear on DUO products? Want to make your mark at a fast-moving fashion brand? Do you have the right sales, service, merchandising, design or marketing skills to make the most of a multi-channel retail environment? Then we'd love to hear from you.
DESIGN ADMINISTRATOR – DUO HEAD OFFICEFor this exciting new role within the Design team, we are looking for an enthusiastic individual with lots of initiative to make the role their own and fully support the Design team. They will ensure all administrative tasks are carried out correctly in a timely and organised manner. This role involves, high accuracy and attention to detail, note taking and inputting product details on spreadsheets, organisation of samples to meet critical path dates, communication with suppliers, organising travel arrangements for Design team, producing data reports and administration of departmental documents.
Intermediate knowledge of Excel, Word and Powerpoint required, along with a minimum of Grade C in GCSE Maths and English.
This vacancy is open to both internal and external applications.
If you’re interested in this exciting role, please send your CV to firstname.lastname@example.org. No agencies please.
Initial Closing Date: Thursday 24 April 2014