SUBSCRIBE TO OUR EMAILS & GET 10% OFF YOUR FIRST ORDER & FREE RETURNS
Sign up to DUO
Get the latest DUO fashion news, be the first to see new collections, take advantage of promotions and explore the latest trends.
Simply register in order to claim your 10% off and free returns the first time you try DUO!
Enter your email address below to sign-up:
DUO will not share your email address with anyone else.
You can unsubscribe at any time from DUO emails by clicking on the unsubscribe link at the bottom of each email.
For details of how we will use your personal information please click here.
How it Works
Once you have submitted your email above we’ll send you an email to the address submitted containing a link to answer a few questions.
Then log into our website via the My Account page here. If you do not already have an account on our website you will need to create one on the Registration page here by entering the same email address into which you received our Welcome email.
Once you have logged in to the site, click on My Account, and then My Promos (as shown below). You will see the offer listed in your account. This offer can be applied to any current order in your shopping bag by clicking the "Use Now" link. The expiry date of the promotion is shown in the "Expires on" column.
Alternatively, you can use the promotion from the Shopping Bag. Before proceeding to the checkout, a pop-up box will appear (as shown below) which will list the promotions available to you. The expiry date of the promotion is shown in the "Expires on" column. Click the "Use Now" link to apply the promotion to your order. Or click CLOSE to save the promotion for a future order.
How to redeem your Free Returns:
Once your order has been placed and despatched, if you are not entirely satisfied, you can return your order for free. If you’re in the UK, you will receive a free Collect+ returns label with your order which will include instructions on how to return your product to us. If you are unable to use Collect + please call us on 0845 070 5588.
If you are based outside of the UK, you will need to log into the Returns area of our website here where you will see a pop-up box displaying the Free Returns promo, which can then be applied to your return order.
Terms and Conditions:
If you would like to try us online we are offering 10% and free returns on your first purchase. This will run for a limited period only, and will end at a time of DUO’s discretion without prior notice. The promotion is only valid for customers who are registering with DUO for the first time and who have not purchased with DUO before. Once the questionnaire has been completed from the promotion email link, the offer will be made available in the My Account area of the DUO website, and will need to be applied to the order using the instructions given online. The 10% OFF part of this offer will be available from the date that this email was sent, and will expire 30 days afterwards. If you wish to use the FREE RETURNS part of this offer, this offer will be available from the date that your order was dispatched and will expire 21 days afterwards. DUO reserves the right to amend prices or any details of the offer at any time, without giving prior notice. The 10% off promotion is valid for all orders and the free returns aspect is valid for all returns which are posted back to DUO’s head office in Frome, UK. The offer can only be applied to full priced products and is not redeemable against sale or promotional products. This offer can be redeemed only once per customer, against one mail order purchase only, and will apply to all products within this one order. The offer cannot be applied retrospectively to orders placed before the offer has been made available in the My Account area of the DUO website. The offer cannot be redeemed in DUO stores. DUO’s usual refund and exchange policies apply.