RETURNS from United States
(not in US?)
Mail Order Extended Holiday Season Returns Policy:
Easy & cost effective returns collection service with our partnered carrier at a cost of US$20 per item
Book your return collection here
Goods to be returned unworn and undamaged in their original packaging within 21 days for an exchange or refund. We cannot accept returns on hosiery products once packs have been opened for hygiene reasons, nor can we accept returns of used product care items
The cost of returning product to DUO is bourne by you
A signature will be required upon receipt. Goods cannot be delivered to PO boxes or packing stations.
Original outbound shipping charges, including any DUTY PAID or EXPRESS DUTY PAID US shipping services used, are non-refundable.
*From time to time DUO offer free shipping on promotional items, please refer to the terms and conditions of offer to check eligibility.
We've specially extended our returns period for the Holiday season. Items purchased from DUO and despatched during the period from November 01st 2014 to December 25th 2014 inclusive may be returned at any time before January 19th 2015. Our returns policy will revert to the 21 day period for purchases made after December 25th 2014.
**Orders should be placed before 12 noon UTC on weekdays for delivery within 2-4 working days. For a legal statement on returns please see our returns and refund policy within our terms and conditions page here. For further information on shipping & returns please visit our HELP & FAQ section