RETURNS from United States
(not in US?)
Easy & cost effective returns collection service with our partnered carrier at a cost of US$20 per item*
Book your return collection here
Goods to be returned unworn and undamaged in their original packaging within 21 days for an exchange or refund
We cannot accept returns on hosiery products once packs have been opened for hygiene reasons, nor can we accept returns of used product care items
The cost of returning product to DUO is bourne by you
Original outbound shipping charges, including any DUTY PAID or EXPRESS DUTY PAID US shipping services used, are non-refundable
* Our calf fitting boots must be packaged as a single parcel, and cannot be taped together. Smaller items may be combined into a single parcel, up to a maximum parcel size of 55cm x 30cm x 15cm
. Any parcels over this maximum dimension will incur further return charges.
For further information on shipping & returns visit our HELP & FAQ section.