RETURNS from United States
(not in US?)
To make returns as easy and cost effective as possible we have partnered up with our preferred carrier to offer a returns collection service at a very competitive price of
US$20 per item. Please read the instructions included in your parcel for more information on how to book a collection. Alternatively,
read our FAQs.
To book your return please click here.
Goods should be returned within 14 days of receipt for an exchange or refund.
Please note that the cost of returning products to DUO is borne by you. For a legal statement on returns please see our returns and refund policy within our terms and conditions page
here.
For further information on shipping & returns please visit our HELP & FAQ section.
