RETURNS from United States
(not in US?)
Easy & cost effective returns collection service with our partnered carrier at a cost of US$20 per item*
Book your return here
Goods to be returned unworn and undamaged in their original packaging within 14 working days for an exchange or refund
We cannot accept returns on hosiery products once packs have been opened for hygiene reasons, nor can we accept returns of used product care items
The cost of returning product to DUO is bourne by you
For a legal statement on returns please see our returns and refund policy within our terms and conditions page here
For further information on shipping & returns please visit our HELP & FAQ section
* Our calf fitting boots must be packaged as a single parcel, and cannot be taped together. Smaller items may be combined into a single parcel, up to a maximum parcel size of 55cm x 30cm x 15cm
. Any parcels over this maximum dimension will incur further return charges.
If you have paid Customs Import duty
, in the event of you needing to return your product, in most cases you can claim the duty back by completing a form obtained via your local Customs Office. If you have received an invoice, you will need to pay the Customs duty initially and then claim the amount back via the Customs Office. For more information, please check with your local Customs office.