RETURNS from United States
(not in US?)
To make returns as easy and cost effective as possible we have partnered up with our preferred carrier to offer a returns collection service at a very competitive price of US$20 per item*
. Please read the instructions included in your parcel for more information on how to book a collection. Alternatively, read our FAQs
To book your return please click here.
Goods should be returned within 14 days of receipt for an exchange or refund.Products must be returned unworn and undamaged in their original packaging with the original purchase receipt.
Mail Order Extended Holidays Returns Policy:
We've specially extended our returns period for the Holiday season. Items purchased from DUO and despatched during the period from November 18th 2013 to December 25th 2013 inclusive may be returned at any time before January 20th 2014. Our returns policy will revert to the 14 day period for items purchased after December 25th 2013.
We cannot accept returns on hosiery products once packs have been opened for hygiene reasons, nor can we accept returns of used product care items.
Please note that the cost of returning products to DUO is borne by you. For a legal statement on returns please see our returns and refund policy within our terms and conditions page here
For further information on shipping & returns please visit our HELP & FAQ section.
* Please note that our calf fitting boots must be packaged as a single parcel, and cannot be taped together. Smaller items may be combined into a single parcel, up to a maximum parcel size of 55cm x 30cm x 15cm. Any parcels over this maximum dimension will incur further return charges.