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FREE WORLDWIDE SHIPPING
SHIPPING to United States
(not in US?)
Shipping prices for: United States
BOOTS (per pair): US$0
SHOES & ANKLE BOOTS (per pair): US$0
BAGS: US$0
We are currently offering free worldwide shipping online on full price items.
From time to time DUO offer free shipping on promotional items, please refer to the terms of the promotional offer where applicable. Offers will be reflected in your shopping bag once you have set your delivery country.
Orders of in stock items placed before 12 noon on weekdays should arrive within 3-5 working days however please allow up to 7 working days in case of any delays.
A signature will be required upon receipt therefore goods cannot be delivered to PO boxes or packing stations.
Items are individually packaged and insured.
Items delivered internationally are subject to import duties, taxes, handling or administrative fees, which may be applied upon or after delivery. Customers are responsible for payment of any such fees. In the event of you needing to return an item, please note that customs duty is not always refundable. For more information on customs charges and your country’s import policy, please check with your local Customs office.
DELIVERIES TO USA - ADDITIONAL US GOVERNMENT SECURITY CHECKS
Extra security checks are being carried out on parcels being imported into the USA. In most cases our usual delivery timescale of 7 working days remains unaffected, however please note that in rare instances during peak times you may experience a slight delay.
For further information on shipping & returns please visit our HELP & FAQ section.
WE'RE HERE TO HELP: CALL US ON 1 855 443 0856 (Toll free)
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FREE WORLDWIDE SHIPPING
RETURNS from United States
(not in US?)
To make returns as easy and cost effective as possible we have partnered up with our preferred carrier to offer a returns collection service at a very competitive price of
US$20 per item. Please read the instructions included in your parcel for more information on how to book a collection. Alternatively,
read our FAQs.
To book your return please click here.
Goods should be returned within 14 days of receipt for an exchange or refund.
Please note that the cost of returning products to DUO is borne by you. For a legal statement on returns please see our returns and refund policy within our terms and conditions page
here.
For further information on shipping & returns please visit our HELP & FAQ section.
WE'RE HERE TO HELP: CALL US ON 1 855 443 0856 (Toll free)
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All DUO online purchases take place in a safe environment using the latest security technology to protect our customers.
We encrypt your credit card information to ensure your orders remain private and protected as they travel across the Internet. We accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology.
This means you cannot inadvertently place an order through an unsecured connection.
Your payment details are held in an encrypted format until we process your order.
If you have any questions regarding our credit card security policies please contact us on 1 855 443 0856 (Toll free).
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DUO is committed to protecting any personal information that you may provide to us. In particular, we believe it is important for you to know how we treat information about you that we may receive from this website. Please read our full Privacy Policy carefully (which can be accessed from the link in the site map footer below) as it explains what information DUO collects about you and how we use your information.
Our order processing environment features several widely accepted and endorsed security methods to ensure that transactions, ordering and fulfilment are entirely safe and that all exchange of information remain confidential. Credit cards details are processed through separate merchant services vendors.
At DUO we encrypt your credit card information to ensure your orders remain private and protected as they travel across the internet. We accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology. This protects you from inadvertently placing an order through an unsecured connection.
Your payment details are always held in an encrypted format. If you have any questions regarding our credit card security policies contact us on at enquiries@duoboots.com.
