1. Terms and conditions of sale
2. Terms for the use of this website


Detailed below are the terms and conditions on which Elitehill Trading Limited T/A DUO (We) supply any products (Products) listed on this website to you. Please read these terms and conditions together with our Privacy Policy and Terms for the use of this website carefully before ordering. By ordering any of our Products, you agree to be bound by these Terms and Conditions (Conditions) together with the Conditions of any documents referred to.

Please note:
  • These Conditions are subject to change at any time without notice.
  • It is your responsibility to check these Conditions regularly before ordering Products in case changes have been made.
  • If you do not agree with these Conditions do not use or access this website. Your use of our website constitutes your agreement to follow and be bound by these Conditions.
  • If you have any queries relating to the Conditions, please contact our Customer Service Team before placing an order.
  • You agree that if you break these Conditions or any liabilities are incurred owing to your use of this website, you will be responsible for all costs and expenses that We, our officers, directors, employees, agents and suppliers incur as a result of the breach, including reasonable legal fees (where applicable). You will remain liable if someone else uses your shopping account and/or personal information unless you can prove that such use was fraudulent.

1.1 is a website operated by Elitehill Trading Limited T/A DUO. DUO is the trading name of Elitehill Trading Limited hereafter referred to as DUO.  We are registered in England and Wales under company number 02706610. Our registered office is 69-71 East Street, Epsom, Surrey KT17 1BP. Our VAT registration number is 601191096.  Your contract is with Elitehill Trading Ltd.
1.2 By placing an order through our site, you warrant that you are 18 years or older and that you are legally capable of entering into binding contracts. You also warrant that the goods you purchase are for your own private and domestic use only and are not for resale.
1.3 You warrant that all the details you submit will be true and accurate, current and complete and that the payment card you are using is your own with sufficient funds available to cover payment of your order. Any false or fraudulent activity or information will result in prosecution to the fullest extent of the law.  
1.4 You agree that e-mail can be used as a means of communication, notification and billing between us. Please note we will never ask for personal details or information via email. If you receive an email asking for personal information, username, password, or payment information, please do not respond and contact our Customer Service team immediately on 1 855 443 0856 (Toll free).
1.5 DUO reserves the right to terminate our contract with you and to suspend or terminate your access to the site immediately and without notice to you if:
(i)    you fail to make payment to us when due; or
(ii)    you breach any of these Conditions; or
(iii)    when requested by us to do so, you fail to provide within a reasonable time, enough information to enable us to check the accuracy and validity of your identity and any information supplied by you, or; or
(iv)    we suspect you have engaged, or are about to engage, or are connected to or otherwise have ways of being involved in fraudulent or illegal activity on
1.6 We take great care to ensure that all information about our products, including prices on is up-to-date, accurate and reliable. However, there may be occasions when information contained on our site may contain incomplete data, typographical errors, inaccuracies as to merchandise size, price, color or other matters, or an item may be listed that is no longer in stock. We do not warrant that the information accessible via this website is accurate, complete or current. Any errors are unintentional and we apologize if any errors occur. We reserve the right to correct errors and to change product or service descriptions on our websites without notice at any time, including after you have placed your order.
1.7 We have tried our utmost to portray the detail, colours and leather texture of the footwear correctly. However, due to photographic variation and computer settings please allow for slight variation.
1.8 The prices displayed on this website are quoted in U.S. dollars excluding shipping and handling. Prices are subject to change at any time. Sales tax is not payable as all goods are shipped from the UK. Federal Import Duty and local taxes are payable separately by you to the relevant authorities along with any handling fees  unless you unless you have selected our EASY SHIPPING or EXPRESS & SHIPPING service for the US.  With these services we’ll take care or duty or handling charges on your behalf to make shipping even easier.
2.1 When you order Product(s) from this website, you agree all the information you give is accurate and complete.  All orders are subject to product availability, payment clearing our account and to acceptance by us, and we will confirm such acceptance to you by e-mail in the form of a Despatch Confirmation.
2.2 The contract between us (Contract) will only be formed, and you will only be charged, when we send you the Despatch Confirmation.
2.3 The price of a Product is not guaranteed until we send you your Despatch Confirmation. The Despatch confirmation e-mail will be sent to the email address given on your order and will detail products ordered, payment method, cost (detailing Shipping & Handling) and approximate delivery times. You must check that all the details on this Despatch Confirmation are correct and notify us of any errors or changes as soon as possible. If the price of a Product you have ordered should change prior to shipment, you will be notified by email that your order has not been accepted by us and we will not ship. You may re-order the item at the adjusted price if you wish. If your order has not been accepted, you will receive an explanatory email from us detailing the reasons why.
2.4 The Contract will relate only to those Products whose despatch we have confirmed in the Despatch Confirmation. We will not be obliged to supply any other Product(s) which may have been part of your order until the despatch of such Product (s) has been confirmed in a separate Despatch Confirmation.
2.5 Merchandise availability changes on a frequent basis. We reserve the right to make changes in our merchandise without notice. Availability is listed on each individual product when an order is placed. We cannot guarantee a product displayed on a previous visit to our website may still be available when you visit again, but if a product you require is out of stock, you will see whether it is available to back order or not. A Product may be out of stock temporarily or permanently, or discontinued from our product line. When an item is no longer available, we take reasonable steps to remove it from the website quickly. If you cannot find an item you saw on a previous visit, please call our Customer Service team, and we will advise whether we can find the item for you. If DUO does not have the stock you have ordered, we will not charge your credit or debit card until the items are in stock and ready to be shipped.
2.6 Terms and Conditions for the code TAILORED20 can be found here.
3.1 Subject to availability, for orders to the US, DUO aims to deliver goods within 10 working days of issue of your Despatch Confirmation. The expected approximate delivery date will be stated on this Despatch Confirmation. If no delivery date is specified, then delivery will be within 28 days of the date of the Despatch Confirmation, unless there are exceptional circumstances out of our control, as specified in Clause 14.
3.2 Goods will be sent to the address given by you in your order. If you are ordering more than one Product, your goods may be sent to you in separate shipments if certain items are out of stock.
3.3 Your credit card will not be debited with the transaction until your goods are ready for despatch and you receive the Despatch Confirmation. However, for multiple Product orders, we may charge you upfront for the costs for the delivery of Products that you ordered but are temporarily out of stock. In this case, you will not be charged upfront for such Products until they become available and are despatched to you.
3.4 Customs Fees – Please note that we ship orders from the UK. Shipments from the UK to the US are subject to Federal Import Regulations which incur duties and taxes levied as the parcels enter the country. You will be liable for any and all duties and taxes which will be payable on delivery unless you unless you have selected our EASY SHIPPING or EXPRESS & SHIPPING service for the US.  With these services we’ll take care or duty or handling charges on your behalf to make shipping even easier.
3.5 International shipments may be subject .
3.5 International shipments may be subject to cross-border inspections by customs authorities. 
4.1 accepts payment with Visa, Mastercard, American Express, Visa Delta, Maestro/Switch and Electron.
All credit and debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery.
5.1 If you are contracting with us as a consumer online or by phone, you have the right to cancel your contract at any time up to 21 days after the day on which you receive the goods you ordered.
5.2  Any shipping charges are non-refundable if the goods have been despatched.
5.2 To cancel a Contract, you must inform us in writing using our returns form and return the Product(s) to us immediately, in the same condition in which you received them, at your own cost and risk.
5.3 Please note that you will be responsible for the costs of returning the goods to us unless you received an incorrect or faulty item.
5.4 The Regulations do not apply to orders placed in store.
5.5 Our terms and conditions do not affect your statutory rights.
6.1. If you are not completely satisfied with your mail order purchase, please return your order to us within 21 days of receipt for a full refund on the cost of the Product(s) or an exchange. Exchanges are subject to availability. Products must be returned unworn and undamaged in their original packaging with the original purchase receipt. We cannot accept returns on hosiery products once packs have been opened for hygiene reasons, nor can we accept returns of used product care items.
6.3 Easy shipping and express shipping charges are non-refundable.
6.2 To return: complete the Returns Form on the rear of your DUO receipt indicating clearly whether you would like an exchange or refund. Slide the product (in its box and with the tissue paper intact) into the mailout bag and seal using the glue strip provided. If you are returning hosiery or product care accessories on their own, please ensure they are suitable packaged and protected (such as in an A5 jiffy bag). Attach the sticky returns label we provide you on your receipt onto the outside of the parcel, covering the label containing your original delivery address where applicable. Follow the International Returns instructions contained in the despatch note/customer receipt. Make sure your goods are insured for you and are traceable. The cost of returning Products to Duo is borne by you.
6.3 All DUO Products are quality checked before they are despatched. Customers can expect DUO boots and shoes to remain of satisfactory quality throughout their reasonable life expectancy, providing they are maintained correctly and not misused. Footwear should only be tried on, on carpet to prevent marking the soles. Returned goods found to be worn, damaged, marked, soiled or scratched will not be refunded or exchanged. We cannot accept returns on hosiery products once packs have been opened for hygiene reasons; nor can we accept returns of used product care items.
6.4 Duo cannot guarantee against standard wear and tear and we reserve the right to seek a second opinion from an independent body when defect inspections are required. If a Product is deemed to have a manufacturing defect or is not fit for purpose we will offer an exchange or refund and in these instances will bear the cost of return postage.
6.5 If the product has been worn and is deemed to have a minor fault within 6 months of purchase, we will usually make a repair. If we are unable to repair a Product, we will exchange or refund, at our discretion. DUO will assess each repair claim independently. Your statutory rights are not affected. Due to the nature of hosiery, we can only accept ladders as faults if they were present when you first opened the packet.
6.6 Removal of footbeds and replacement with different soles or changing the heel or any other components will invalidate DUO’s guarantee of reasonable wear and tear. DUO boots and shoes are not designed to take any other soles or heels other than its own. Please note that DUO footwear is not manufactured for use with orthotics which can result in abnormal wearing of soles, we therefore regret to inform you that the use of orthotics in our footwear negates guarantees to soles, zips and stitching.
6.7 We cannot accept returns on hosiery products if the package has been opened or the seal broken for hygiene reasons unless the item is faulty. Due to the nature of hosiery, we can only accept ladders as faults if they were present when you first opened the packet. We do not accept returns of used product care items.
7.1 The Products will be at your risk from the time of delivery.
7.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
8.1 The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.
8.2 These prices exclude UK VAT, delivery costs and Federal Import Duty/local taxes which you may have to pay unless you unless you have selected our EASY SHIPPING or EXPRESS & SHIPPING service for the US.  With these services we’ll take care or duty or handling charges on your behalf to make shipping even easier.
8.3 We reserve the right to change prices at any time, but changes will not affect orders for which we have already sent a Despatch Confirmation.
8.4  We do not accept liability (except as set out below) for any errors and/or omissions contained in our website and we are under no obligation to provide the Product if it has been incorrectly priced in error on our site even after we have sent you a Despatch Confirmation if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
8.5 Payment for all Products must be in US dollars (depending on your location) by debit or credit card. We accept payment with Visa, Mastercard, American Express, Visa Delta, Maestro/Switch and Electron.
8.6 The total order value will be authorised on completing checkout, including products which are out of stock and on order. You may notice that this authorisation will temporarily reduce the available balance on your account by the value of the item(s) including for out of stock and on order items. The amount will then be debited from your account at point of despatch. Should the item(s) take longer than 7-10 days to be despatched to you, this authorisation will be reimbursed to your available balance, and your payment will be debited for the full amount upon despatch of the item(s).

9.1 We warrant to you that any Product purchased from us through our site is of satisfactory quality and fit for purpose.
9.2 In the unlikely event that you receive goods which were not what you ordered, which are damaged/defective, or are of a different quantity to that stated on your Despatch Confirmation, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem in writing at the address stated in the Despatch Confirmation within 14 days of delivery of the goods plus return the goods to us, unless we inform you that return is not necessary. This provision does not affect your statutory rights.
9.3 Our liability in connection with any Product purchased through our site is strictly limited to the purchase price of that Product. It does not include or limit in any way our liability for:
     (i) Death or personal injury caused by our negligence
     (ii) Section 2(3) of the Consumer Protection Act 1987
     (iii) Fraud or fraudulent misrepresentation; or
     (iv) Any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
9.4 We accept no liability for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
10.1 By ordering Products from our website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes.  In some circumstances, additional charges may also be applied, such as a handling fee.  Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. Please note: this will not apply if you have selected our EASY SHIPPING or EXPRESS & SHIPPING service for the US.  With these services we’ll take care or duty or handling charges on your behalf to make shipping even easier.
10.2 Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
10.3 When dealing with overseas transactions, some banks/credit card providers may add a further fee based on the value of a transaction. DUO will only ever charge the price displayed at the checkout and has no control over such fees and does not accept liability for the fees or for the customer claiming a refund of these fees from DUO.
11.1 All notices given by you to us must be e-mailed to us at Or mailed to DUO at Vallis House, 57 Vallis Road, Frome, Somerset BA11 3EG. United Kingdom. We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and mailed and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
12.1 The contract between you and us is binding on you and us and on our respective successors and assigns.
12.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
12.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
13.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event), including (but without limitation) the following:
(i) Strikes, lock-outs or other industrial action
(ii) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
(iii) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
(iv) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
(v) Impossibility of the use of public or private telecommunications networks.
(vi) The acts, decrees, legislation, regulations or restrictions of any government.
13.2 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
14.1 No waiver by us of any of these Conditions on any single or multiple occasion(s) shall be construed as a waiver of any preceding or subsequent breach of any of the other Conditions.
15.1 These Conditions are effective unless and until terminated by either party. If, in our sole discretion, we determine that you have failed to abide by any of these Conditions, we may terminate your access to our website, upon which termination, you must destroy all materials downloaded or obtained from the site and copies of those materials, whether made under the terms of these Conditions or otherwise.
15.2 If any of these Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
16.1 These Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
16.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
16.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these Conditions.
17.1 Contracts for the purchase of Products through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.


This page (together with the documents referred to on it) tells you the terms of use on which you may make use of this website, whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use (and the documents referred to) and you agree to abide by them. If you do not agree to these terms of use, please do not use our site.

1.1 is a website operated by Elitehill Trading Limited T/A DUO (We). Duo is the trading name of Elitehill Trading Limited.  We are registered in England and Wales under company number 02706610 and with our registered office at 69-71 East Street, Epsom, Surrey, KT17 1BP. Our VAT registration number is 601191096.
2.1 Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
2.2 We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or other harmful material or represents the full functionality, accuracy, or reliability of the website.
2.3 We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website. If your use of the website or the site’s material results in any costs or expenses, including without limitation, the need for services or replacement of equipment or data, we shall not be liable for those costs or expenses.
2.4 This website and its material are provided on as “as is” basis without warranties of any kind. To the fullest extent provided by law, we disclaim warranties, whether express or implied, including those of merchantability, non-infringement of third parties’ rights, and of fitness for particular purpose. We make no warranties about the accuracy, reliability, completeness or timeliness of the site’s material, services, software, test, graphics and links. This does not affect your statutory rights as a consumer, nor does it affect your right to cancel an order or return or exchange a product as provided herein.
2.5 The products sold on are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the site or for any products or services purchased from
2.6 From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.
2.7 During the registration process, you must choose a username and password. You are wholly responsible for all actions taken under that username and password and must only purchase from under your own username and password. You must make every effort to keep your password safe and must not disclose it to anyone. If you think someone else might know it, you must change it immediately. You may not transfer or sell your username to anyone, nor permit either directly or indirectly, anyone to use your username or password. If there are any changes to the details supplied by you, it is your responsibility to inform DUO as soon as possible.
We have the right to disable any username or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.
2.8 You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.
3.1 You may use this website only for lawful purposes. You may not use our site:
     (i)  In any way that breaches any applicable local, national, or international law or regulation;
(ii) In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
(iii) For the purpose of harming or attempting to harming minors in any way;
(iv)To send, knowingly receive, upload, download, use or re-use any material which is unlawful or does not comply with this terms and our Privacy Policy;
(v)To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
(vi)To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designated to adversely affect the operation of any computer software or hardware.
3.2 You also agree:
 (i) Not to reproduce, duplicate, copy or re-sell any part of this website;
 (ii) Not to access without authority, interfere with, damage or disrupt any part of our website, any equipment or network on which the website is stored, any software used in the provision of our site, or any equipment or network or software owned by any third party.
4.1 We are the owner or the licensee of all intellectual property rights in our site, and the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
4.2 You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
4.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
4.4 Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
4.5 You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
4.6 If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
5.1 We have tried our utmost to portray the details, colours and leather texture of the footwear correctly. However, due to photographic variation and computer settings, please allow for slight variations.
6.1 To the extent permitted by law, we hereby expressly exclude any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
     (i) loss of income or revenue;
     (ii) loss of business;
     (iii) loss of profits or contracts;
     (iv) loss of anticipated savings;
     (v) loss of data;
     (vi) loss of goodwill;
     (vii) wasted management or office time; and
     (viii) for any other loss or damage of any kind, however arising and whether caused by tort (including
    negligence), breach of contract or otherwise, even if foreseeable.
6.2 The above does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
7.1 We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
7.2 We have taken great care to prevent internet fraud and to ensure that any data collected from you is stored securely and safely. However, we cannot be held liable in the unlikely event of a breach in our secure computer servers.
8.1 Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only and we do not endorse them or their contents whether affiliated with us or not. We have no control over the contents of those sites or resources, and accept no responsibility or liability for them or for any loss or damage that may arise from your use of them.
8.2 We accept no responsibility or liability for any products or services you purchase from third party sellers through our site, or from companies to whose website we have provided a link on our site. Any warranties contained therein are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the third party seller.
9.1 DUO and DUO’s Logo are UK registered trade marks of Elitehill Trading Limited.
10.1 We may revise these Terms and Conditions at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.
11.1 The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site. These terms of use are governed by English law.