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DELIVERY

FREE STANDARD DELIVERY for full priced Boots & Ankle Boots

(UK 3-5 working days, International 3-10 working days)

Or

For UK Mainland, order by 1pm Monday-Friday for:

Next day working day. £7

Next working day before 12noon. £10

Order by Friday 1pm for:

Saturday or Sunday delivery. £14

For SALE orders -  your costs will be calculated at the shopping bag or see the handy table below:

Delivery Options For Delivery To Delivery Time Cost Per Order (Sale Products*) Taxes
UK Standard UK, Guernsey, Jersey, Isle of Wight 3-7 working days £5 Included in price
UK Next Day Order by 1pm Mon-Fri UK Next working days £7.00 Included in price
UK Next Day before 12 Order by 1pm Mon-Fri UK Next working day before 12pm £10.00 Included in price
UK Saturday/Sunday Order by Fri 1pm Mon-Fri UK Next Saturday or Sunday £14.00 Included in price
European Standard Europe 3-7 working days £5 - £13 Included in price within the EU. Exclusive of import duties (if applicable) outside EU.
International Standard United States, Australia, New Zealand 3-7 working days £15 Exclusive of import duties and taxes where applicable.
International Standard Rest of world 3-10 working days £15 - £20 Exclusive of import duties and taxes where applicable.

IMPORTANT INFORMATION ABOUT DELIVERY 

  • Orders placed after 1pm on Friday, Saturday, Sunday or on a UK bank holiday, will be processed on the next working day, for delivery on the following working day.
  • All parcels are fully traceable after despatch.
  • If you pay a delivery charge, and the goods were delivered to a destination within the European Union, if you cancel your whole order within 14 days after the day after you receive your goods, we will refund the Standard delivery cost. If you pay for an upgraded delivery, we will only refund the cost of Standard delivery.
  • Delivery of product care and boot tree orders are chargeable unless these items are ordered with footwear.
  • Please note next day services are only available for UK mainland not Internationally or for the following postcode areas: AB1-99, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3, BT1-94, IM1-99, GY1-10, JE1-5.

RETURNS

  • We are happy to offer a refund on unsuitable goods returned in their original condition- unworn and undamaged-, together with the despatch note or purchase receipt within 14 days of receipt of your order. This does not affect your statutory rights.

    Unfortunately we can't exchange your return for another item, but if you’d like to try and alternative style or size we recommend that you place a new order online for the item(s) you require. If you need help with ordering an alternative pair, get in touch with our Customer Care Team on contactus@duoboots.com or call on 0330 100 3455

  • We cannot accept returns for used product care items.

  • Delivered within the European Union – If your whole order is returned within 14 days, we will refund any STANDARD delivery costs.

UK MAINLAND, NORTHERN IRELAND AND THE ISLE OF WIGHT

Use our Easy and cost effective Collect+ returns drop off service. Drop your parcel off at a local Collect+ store for a fixed price of £4.49 per item/pair.

 

To order your Collect+ returns label
GO TO COLLECT+

 

You will need a separate label to ship back each pair of our calf fitting boots, or you can combine smaller items into one parcel, up to a maximum size of 60cm x 50 cm x 50cm. Please retain your receipt provided by the Collect+ drop off store as proof of posting and to track your return.

 

CHANNEL ISLANDS / UK CUSTOMERS WITHOUT ACCESS TO COLLECT+

We advise you to use an insured and traceable service to return your goods..

Please note we are not responsible for return postage, other than for faulty or wrongly despatch items. Neither can we accept responsibility for packages that never reach us.

 

EUROPE AND INTERNATIONAL

DuoBoots offer a competitive returns collection service at a cost of £5 - £16 per item depending on your location.

To order you return service request 
CLICK HERE

 

ADDITIONAL INFORMATION ABOUT RETURNING YOUR GOODS

For more information, please visit the FAQ pages.

For a legal statement on returns please see our returns and refund policy within our terms and conditions.