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FAQs

Delivery

For UK delivery options please click here.

If you create an online account, you can log in and check the status of your order.

Once your product has been despatched, you will receive confirmation by email with your tracking number. Your email will include a link to track the progress of your parcel with our carrier.

Yes you can, unless your order has already been despatched, in which case you’ll need to contact the courier.

Our standard UK delivery option uses Royal Mail; if you are not going to be at home when they attempt to deliver, they will leave a card notifying you of how to retrieve your parcel.

Our Express Delivery option uses DPD; if you are not going to be at home, you can change the delivery date and address by following the link in your confirmation email.

*If you specify your own safe place, it needs to be within 100 metres of the delivery address, in a sheltered, secure and out of view location (N.B. a bin is not suitable). Once the item has been delivered to the safe place, it’s no longer covered by the carrier’s insurance and becomes your responsibility.