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FAQs

International Delivery

Items are individually boxed and maybe combined into one package. This is insured and will be delivered by our international carrier. Standard shipping is free for full priced boots and ankle boots. For in stock items, you can expect your order to arrive within 3-5 working days, however please allow up to 7 working days in case of any delays. A signature will be required upon receipt. N.B. We are unable to deliver goods to P.O. Box addresses (excluding Australia) or packing stations. See a full overview of your delivery options here.

We can only deliver to P.O. Box addresses in Australia.

If you are placing your order online, we recommend that you create an online account as this will enable you to log-in and check the status of your order. Once your product has been despatched, you will receive confirmation by email. Your email will include a link to track the progress of your parcel with our carrier. If you have an online account, the tracking link will also appear here. In the unlikely event that your order is not delivered to you within our advised timescale, please check your confirmation email and verify that we have the correct address. You can also contact our carrier directly and quote the Waybill number which is located on the tracking information on your email confirmation or your online account.

This may be possible but can’t be guaranteed. If you need to change the delivery address of your order, please contact us as soon as possible on 0330 100 3455.
We will do our best to help.

Goods delivered outside of the E.U. are subject to import duties and taxes, dependent on your in-country import thresholds and tariffs. These are levied when the delivery reaches the specified destination. In some countries, additional charges may also be applied, such as a handling or administrative fee. These fees are outside of our control and you should check with your local customs office as you will be responsible for these payments.
If you need to return an item, please note that customs duty is not always refundable. This varies depending on your country’s individual regulations. For more information on your country’s import policy, again please check with your local customs office.

For orders within the E.U.
If you notify us in writing that you wish to cancel your whole order before it has been despatched, or within 14 days after the day you receive your goods, we will refund the standard delivery costs that you paid as part of that order. This meets the requirements of the E.U Directive on Consumer Rights. If you paid for an upgraded service, and your order has been despatched, we will only refund the cost of standard delivery to you. For orders outside of the E.U.
If you notify us you wish to cancel your whole order before it has been despatched, we will refund the full delivery costs that you paid as part of that order.
If you return your order after despatch, we will only refund your delivery costs if you received a faulty or wrongly despatched item.
You are also responsible for the cost of returning your item(s) to us unless you received a faulty or wrongly despatched item.
For further details, see our Terms & Conditions.