Grove

Fast Delivery

UK Standard Delivery
FREE UK delivery for orders containing full priced footwear. For orders only containing sale items, or no boots or no ankle boots, delivery starts from £5. Orders are delivered within 3-7 working days to UK & Europe, 3-10 working days for International orders.

UK Next Day - £7.00
Order by 1pm for next working day delivery.

UK Next Day before 12pm - £10.00 per order
Order by 1pm for delivery by 12pm on next working day.

UK Saturday / Sunday - £14.00 per order
Order by Friday 1pm for delivery on the next Saturday or Sunday.

Click here for more delivery information.

Easy Returns

We are happy to offer an exchange or refund on unsuitable goods returned in their original condition, unworn and undamaged, together with the despatch note or purchase receipt within 14 days of receipt of your order.

From UK mainland, Northern Island and Isle of Wight
Drop off at your local Collect+ store.
£4.49 per parcel.

From Europe & International
Use our simple and convenient returns collection service.
£5 - £16 per parcel, depending on your location.

Click here for more returns information.

Security

All DuoBoots online purchases take place in a safe environment using the latest security technology to protect our customers. We encrypt your credit card information to ensure your orders remain private and protected as they travel across the Internet. We accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology. This means you cannot inadvertently place an order through an unsecured connection. Your payment details are held in an encrypted format until we process your order. If you have any questions regarding our credit card security policies please contact us on 0330 100 3455.

Privacy

DuoBoots is committed to protecting any personal information that you may provide to us. In particular, we believe it is important for you to know how we treat information about you that we may receive from this website. Please read our full Privacy Policy carefully (which can be accessed here) as it explains what information DuoBoots collects about you and how we use your information. Our order processing environment features several widely accepted and endorsed security methods to ensure that transactions, ordering and fulfilment are entirely safe and that all exchange of information remain confidential. Credit cards details are processed through separate merchant services vendors. At DuoBoots we encrypt your credit card information to ensure your orders remain private and protected as they travel across the internet. We accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology. This protects you from inadvertently placing an order through an unsecured connection. Your payment details are always held in an encrypted format. If you have any questions regarding our credit card security policies contact us on at contactus@duoboots.com.

Strong Customer Authentication (SCA)

In accordance with the second Payment Services Directive (PSD2), you may be asked to complete a two-factor authentication process. New requirements for authenticating online payments are being introduced in Europe over a period of 18 months, from 14 September 2019. The new rules, called Strong Customer Authentication (SCA) are to reduce fraud and make online payments more secure. Your bank may send you an SMS or you may be asked to login to online banking to confirm your transaction. If you do not complete the authentication process, your bank or card issuer may decline the transaction, and your order will not be completed. You will know if your order has completed when your see the “Thank you – order confirmation” page, featuring an order number.