Last Revised: January 12th, 2026
1. Global T&Cs
Read the following terms and conditions carefully before you click the “I accept the General Terms and Conditions for Online Sales” button. This document contains very important information regarding your rights and obligations, as well as conditions, limitations, and exclusions that might apply to you. By placing an order for products from this website, you accept and are bound by these terms and conditions.
You may not order or obtain products from this website if you (a) do not agree to these terms, (b) are not the older of (i) at least eighteen (18) years of age, or (ii) the legal age in your jurisdiction to form a binding contract with World Wide Duo Boots LLC (the “Company”, “us” or “we”), or (c) are prohibited from accessing or using this website or any of this website’s contents, goods, or services by applicable law. Each of you and the Company may hereinafter be referred to as a “Party” and, when taken together, the “Parties”.
These terms and conditions (these "Terms" or the “Agreement”) apply to the purchase and sale of products and services through www.duoboots.com (the "Website") and our official social media accounts including, but not limited to, Facebook®, X®, LinkedIn®, Instagram®, SnapChat®, TikTok®, and YouTube® (together, with the Website, the “Digital Media”).
Please read these Terms and our Privacy Policy carefully, which are incorporated into these Terms. By using any or all of the Digital Media, you accept and agree to be bound by these Terms. These Terms may be modified, amended, changed and/or revised from time to time, and any such modifications, amendments, changes or revisions will be effective immediately when posted and will be reflected in the date at the top of the document. You are responsible for reviewing any modified terms. Your purchase of any product available through the Digital Media means you accept and agree to any changes. For your convenience and future reference, the date of the most recent revision of these Terms is listed above so that you may compare different versions to determine what, if any, changes have been made.
2. Orders, Acceptance, and Cancellation.
You agree that your order is an offer to buy, in accordance with, and pursuant to, these Terms, all products listed in your order. All orders must be accepted by us, or we will not be obligated to sell the products to you. The Company may choose not to accept any orders in the Company’s sole discretion. After having received your order, you will receive a confirmation email with your order number and details of the item(s) you have ordered. Acceptance of your order and the formation of the contract of sale between the Company and you will not take place unless and until you have received confirmation of your order via either e-mail or on your computer screen. The Company reserves the right, at any time, even after confirmation is provided, to decline your order or to limit order quantities for any reason, including errors or suspected fraud.
3. Prices.
All prices posted on the Website are subject to change without notice. Pricing errors may occur on the Website from time to time. We are not responsible for pricing, typographical, or other errors on this Website. The Company will attempt to correct all pricing errors promptly after discovery or after the Company receives notice of an error. The Company reserves the right to cancel any orders containing pricing errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from the Company. Any payments you make to the Company for orders that are cancelled due to pricing errors will be refunded.
4. Payment Terms.
All payments shall be made in full, in good funds, via payment forms acceptable to the Company. Terms of payment are within the Company’s sole discretion and payment must be received before acceptance of an order. The Company accepts Visa, MasterCard, American Express, Discover, and Apple Pay for all purchases. You represent and warrant that (a) the payment information you supply is true, correct, and complete, (b) you are duly authorized to use such payment method for the purchase, (c) charges incurred by you will be honored by your payment provider, and (d) you will pay charges incurred by you at the posted prices, including all applicable taxes, if any. The Company may process payment for and ship parts of an order separately.
5. Taxes and Fees.
Listed prices do not include taxes or charges for shipping and handling. You will have notice of all such taxes and charges by reviewing your merchandise total in your shopping cart and in your order confirmation e-mail. If you are a consumer resident in the European Union or if you represent a legal entity with registered seat in a European entity without valid VAT ID number, the legal value added tax (VAT) applicable for your country is added to the amount of the product price, as specified on the checkout page. Unless you provide the Company with a valid and correct tax exemption certificate, any additional custom taxes, duties, fees, imposts, tariffs and charges that may be raised by particular countries or authorities related to the conclusion or execution of your order shall be borne by you.
6. Gift Cards.
Gift cards are only available in the UK at this time.
7. Shipping; Delivery; Title and Risk of Loss.
The Company will arrange for shipment of the products to you. Please check the Shipping & Delivery options set forth on the Website for specific delivery options. You will pay all shipping and handling charges specified during the ordering process. Title and risk of loss pass to you upon the transfer of the products to the carrier (when the product ships). Shipping and delivery dates are estimates only and cannot be guaranteed. The Company is not liable for any delays in shipments, nor is the Company required to refund orders lost in the mail. If an item is not delivered by the carrier or there is visible damage to your package, you must notify and follow-up with the carrier and notify us within 30 days thereafter. The Company is not responsible for undelivered or damaged packages.
8. Returns and Refunds.
In the event of a return of our product(s), we will accept a return for a refund of your purchase price, less the original shipping and handling costs, provided such return is made within twenty (20) days of the shipment date and provided such products are returned in their original condition. Please see our Exchanges Policy. To the extent terms and conditions contained in these Terms are contrary to what is set forth in the Exchanges Policy, these Terms will govern. To return products, you must e-mail us at customerservice@duoboots.com. You are responsible for all shipping and handling charges on returned items. You bear the risk of loss during shipment, meaning if an item is not delivered back to us, you will not be refunded. Refunds are processed within approximately 2-3 business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the Website.
9. Product Display and Color.
We endeavour to display the colors of products as accurately as possible on the Digital Media. However, the actual color you see will depend on your device, monitor, or screen, and we cannot guarantee that your device will accurately display our colors. Product descriptions, images, and colors are for illustrative purposes only and minor variations in color or design are not considered a defect.
10. Termination.
We reserve the right, in our sole discretion, to terminate or suspend your access to and use of the Website and our services, without prior notice, for conduct that we believe violates these Terms, is harmful to other users, to us, to our partners, to our affiliates, or for any other reason. You agree that we are not liable to you or any third party for any termination of your access to the Website or our services.
11. Intellectual Property.
All content on the Digital Media, including but not limited to text, trademarks, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of the Company or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws. The compilation of all content on the Digital Media is the exclusive property of the Company. The trademarks, logos, and service marks displayed on the Digital Media (collectively the "Trademarks") are registered and unregistered trademarks of the Company and others. Nothing contained on the Digital Media should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark without our written permission or the permission of such third party that may own the Trademarks. Your use of the Trademarks, or any other content on the Digital Media, except as provided in these Terms, is strictly prohibited.
12. Disclaimer of Warranties; Limitation of Liability.
THIS SITE, ALL CONTENTS, AND ALL PRODUCTS AND SERVICES MADE AVAILABLE THROUGH THE SITE ARE PROVIDED ON AN "AS IS" and “AS AVAILABLE” BASIS. THE COMPANY DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABLE QUALITY, DURABILITY, TITLE, AND NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT YOUR USE OF THIS SITE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT THIS SITE OR ITS SERVER ARE FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS. ALTHOUGH THE COMPANY ENDEAVORS TO PROVIDE ACCURATE INFORMATION, IT DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE ACCURACY OR RELIABILITY OF INFORMATION ON THIS SITE.
USE OF THE SITE IS AT YOUR OWN RISK. NEITHER THE COMPANY NOR ITS AFFILIATED OR RELATED ENTITIES OR OUR OR THEIR DIRECTORS, OFFICERS, OWNERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, INTERNS, SUPPLIERS, SERVICE PROVIDERS, OR LICENSORS SHALL BE LIABLE TO ANY PERSON OR ENTITY FOR ANY DIRECT OR INDIRECT LOSS, DAMAGE (WHETHER ACTUAL, CONSEQUENTIAL, PUNITIVE, SPECIAL OR OTHERWISE), INJURY, CLAIM, LOSS, INCIDENTAL DAMAGE OR LIABILITY OF ANY KIND OR CHARACTER WHATSOEVER, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, BASED UPON OR RESULTING FROM YOUR USE OR INABILITY TO USE THIS SITE, ANY INFORMATION OR MATERIALS PROVIDED ON THE SITE, OR ANY PRODUCTS PURCHASED THROUGH THE SITE.
THIS LIMITATION OF LIABILITY APPLIES WHETHER A CLAIM IS BASED IN CONTRACT, TORT
(INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF THE DIGITAL MEDIA OR ANY PRODUCTS PROCURED USING THE DIGITAL MEDIA, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE DIGITAL MEDIA OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE DIGITAL MEDIA OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE DIGITAL MEDIA, EVEN IF ADVISED OF THEIR POSSIBILITY. THE COMPANY IS NOT LIABLE FOR ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF ANY USER. IF YOU ARE DISSATISFIED WITH THE SITE OR ANY MATERIALS ON THE SITE, OR WITH ANY OF THE COMPANY'S TERMS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE.
If any part of these warranty disclaimers or limitations of liability is found to be invalid or unenforceable for any reason or if we are otherwise found to be liable to you in any manner, then our aggregate liability for all claims under such circumstances shall not exceed the amount paid by you to Company through the Website during the prior twelve (12) months.
Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for damages. Accordingly, some of the above indemnities, limitations, and disclaimers may not apply to you. To the extent we may not, as a matter of applicable law, disclaim any warranty or limit our liability, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under such law.
13. Indemnification.
YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS THE COMPANY AND ITS AFFILIATES, AND THEIR RESPECTIVE MEMBERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS AND AFFILIATES FROM AND AGAINST ANY AND ALL CLAIMS, DEMANDS, LIABILITIES, COSTS OR EXPENSES, INCLUDING REASONABLE ATTORNEYS' FEES, RESULTING OR ARISING OUT OF YOUR BREACH OF THESE TERMS OR ANY ACTIVITY RELATED TO YOUR ACCOUNT (INCLUDING NEGLIGENT OR WRONGFUL CONDUCT). TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NOTICE OF ANY CLAIM MUST BE PROVIDED TO THE COMPANY WITHIN TWELVE (12) MONTHS OF ITS ACCRUAL OR YOU AGREE THAT IT IS FOREVER WAIVED AND TIME-BARRED.
14. Governing Law.
This Agreement is made pursuant to, and shall be construed and enforced in accordance with, the laws of the State of New Jersey (and United States federal law, to the extent applicable), without regard to the principal place of business, residence, or domicile of the Parties to this Agreement, and without giving effect to otherwise applicable principles of conflicts of law. Any proceeding arising out of or relating to this Agreement, not subject to arbitration, shall be instituted in any federal court or in any state court in the State of New Jersey having jurisdiction over the Parties and subject matter of such dispute, and each Party waives any objection which such Party may now or hereafter have to the laying of the venue of any such proceeding, and irrevocably submits to the exclusive jurisdiction of any such court. Any and all service of process and any other notice in any proceeding shall be effective against any Party if given as provided in this Agreement.
15. Binding Arbitration.
All claims and disputes arising out of or relating to this Agreement are to be settled by binding arbitration in the State of New Jersey. Any arbitration award may be confirmed in a court of competent jurisdiction.
Any controversy, dispute, or claim arising out of or relating to this Agreement including, but not limited to, any and all disputes, claims, or controversies arising out of or relating to a product, any customer’s rights and obligations hereunder, and/or the validity or scope of any provision of this Agreement shall be settled exclusively by final and binding arbitration administered by the American Arbitration Association ("AAA") pursuant to its Consumer Arbitration Rules and the Federal Arbitration Act, 9 U.S.C. Section 1 et seq. Either the Company or the disputing customer may commence the arbitration process by filing a written demand for arbitration with AAA. The arbitrator shall have no power to modify any provisions of the Agreement. Each party hereby consents that any restraining order or injunction may be granted without the necessity of posting any bond.
This Agreement shall be binding upon, is for the sole benefit of the Parties hereto, and inure to the benefit of, the successors, executors, heirs, representatives, administrators, and permitted assigns of the Parties. The Parties have no right to assign this Agreement, by operation of law or otherwise.
To the fullest extent permitted by applicable law, you and we agree that each may bring claims against the other only in your or our individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, private attorney general, or representative proceeding. Further, unless both you and we agree otherwise, an arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of class, collective, consolidated, private attorney general, or representative proceeding. An arbitrator is empowered to follow and enforce these Terms as a court would. If, after exhaustion of all appeals, any of these prohibitions on non-individualized or declaratory relief and class, collective, consolidated, private attorney general, or representative proceedings are found to be unenforceable with respect to a particular claim or request for relief (such as a request for public injunctive relief), then such a claim or request for relief will be decided by a court of competent jurisdiction, after all other claims and requests for relief are arbitrated.
16. Class Action Waiver
You and the Company each agree that any proceeding, whether in arbitration or in court, shall be conducted only on an individual basis and not in a class, collective, consolidated, private attorney general, or representative action. You and we agree to waive any right to bring or to participate in such an action in arbitration or in court to the fullest extent permitted by applicable law. Notwithstanding the foregoing, the parties retain the right to participate in a class-wide settlement.
17. Jury Trial Waiver
To the fullest extent permitted by applicable law, you and the Company waive the right to a jury trial.
18. Entire Agreement.
This Agreement constitutes the entire understanding and agreement of the Parties with respect to its subject matter and supersedes all prior and contemporaneous understandings, agreements, inducements or conditions, express or implied, written or oral, between the Parties. This agreement expressly supersedes any and all prior written and/or oral agreements, and the terms and conditions of this agreement cannot be modified without the express written consent of both Parties. The terms and conditions of this Agreement shall be binding upon the Parties, their personal representatives, successors and assigns, and may not be assigned to any third-party beneficiary.
19. Force Majeure Event.
The Company shall not be liable for any failure to perform or any delays in performance, including, but not limited to delivery, and the Company shall not be deemed to be in breach or default of its obligations set forth in this Agreement, if, to the extent, and for as long as such failure or delay is due to any causes that are beyond its reasonable control and not to its acts or omissions, including, without limitation, such causes as acts of god, flood, severe storm, earthquake, civil disturbance, lockout, riot, order of any court or administrative body, embargo, acts of government, war (whether or not declared), acts of terrorism, or other similar causes (each, a “Force Majeure Event”). In such circumstances the Company’s obligations hereunder shall be suspended for so long as any Force Majeure Event(s) continues, and you agree to extend, and are deemed to extend, for a corresponding period, any letters of credit or trade acceptance opened by you in respect to such shipment or delivery, provided, however, that if any shipment or delivery hereunder shall be so prevented for more than ninety (90) days, either the Company, or you, shall have the right to cancel the contract, but only with respect to such shipment or delivery, by written notice to the other.
20. Compliance with Law.
The Parties shall comply with all applicable laws in performing this Agreement. Whenever there is any conflict between any provision of this Agreement and any law, the law shall prevail.
21. No Waiver.
If the Parties choose to waive one provision of this Agreement, that does not mean that any other provision is also waived. The Party against whom a waiver is sought to be effective must have signed a waiver in writing.
22. Remedies.
The Parties acknowledge that damages for improper disclosure of Confidential Information, or breach or threatened breach of this Agreement and/or any SOW, shall be irreparable; therefore the injured Party is entitled to seek equitable relief, including injunction and preliminary injunction, in addition to all other remedies. The failure of a Party to seek redress for violation of, or to insist upon the strict performance of, any provision of this Agreement shall not prevent a subsequent act, which would have arguably constituted a violation, from having the effect of an original violation. The rights and remedies provided by this Agreement are cumulative and the use of any one right or remedy by the one Party shall not preclude or waive the right to use any or all other remedies. Such rights and remedies are given in addition to any other rights the Party may have by law, statute, ordinance or otherwise.
23. Section Headings.
The section headings contained in this Agreement are for reference purposes only and shall not in any way affect the meaning and interpretation of this Agreement.
24. Severability.
The invalidity or unenforceability of any particular provision, or part of any provision, of this Agreement shall not affect the other provisions or parts hereof, and this Agreement shall be construed in all respects as if such invalid or unenforceable provisions or parts were severed from the Agreement.
25. Assignment.
Neither this Agreement, nor any of the rights, interests, or obligations hereunder, may be assigned, in whole or in part, by operation of law or otherwise by you and any such assignment shall be null and void. This Agreement may be assigned, in whole or in part, by the Company.
